Sebastian Szczepański

Supervision of Transaction Investigation Team:

• Effective management and coordination of team responsible for
  investigating and resolving approx 500 monthly disputes related to banking transactions.
• Implementation of procedures and policies aimed at enhancing
  effectiveness of detecting and resolving transactional issues.
• Conducting training and developing employee competencies in customer
  service and dispute resolution.

Management of Check and Payment Processing Team:

• Oversight of check and payment processing team involved in 10s of thousands fund transfers, ensuring compliance with legal regulations and bank standards.
• Optimization of procedures and processes to increase efficiency and
  accuracy of transactions.
• Collaboration with other bank departments to streamline workflow and
  improve customer experiences.

Management of Banking Systems Automation Projects:

• Leading projects aimed at automating key banking systems, contributing to increased efficiency and reduced operational costs.
• Collaborating with IT teams and external suppliers to identify and implement modern technological solutions.

Process Optimization:

• Analyzing existing operational processes and implementing optimization
  strategies to enhance efficiency and service quality.
• Initiating and directing projects aimed at process improvement, enhancing customer satisfaction, and increasing operational efficiency.

Achievements:

• Building Strong Teams: Successfully forming and developing highly engage and efficient teams, leading to increased productivity and improved employee morale.
• Cost Reduction through Automation: Initiating and leading automation
  projects that significantly reduced bank's operational costs while
  increasing process efficiency and speed.
• Quality Improvement and Risk Reduction through Optimization: Implementing optimization strategies for banking processes, leading to higher service
  quality standards and significant reduction in operational risks and
  transaction errors.

Quality of Service Supervision:

• Held primary responsibility for overseeing quality of services
  provided to partners. This included setting performance standards, monitoring service delivery, and implementing actions aimed at improving
  overall quality of payroll processing.

Team Management:

• Led small team, providing support, direction, and guidance to ensure
  smooth and efficient operation. Was responsible for delegating tasks,
  managing workload, fostering collaboration and positive atmosphere
  within team.

Customer Service:

• Actively engaged in customer service activities, responding to partner
  inquiries, solving problems, and ensuring high level of customer
  satisfaction. Consistently striving to exceed customer expectations by
  delivering prompt and accurate responses to their questions and concerns.