Sebastian Wolańczyk

• Managing Team up to 5 people
• Supervising daily process ensuring its timely completion and accuracy
• Processing cash payments and internal movements
• Onboarding new processes for clients and creating / updating procedures
• Preparing statistics
• Working with other teams and departments

Promotion within Trailer Fee Department - tasks as TA Trailer Fees Representative II with additional responsibilities:

• Managing Team's daily work and being first contact person for special queries
• Testing, implementing and creating new solutions & improving existing ones
• Ensuring that all of the procedures are up to date
• Being first checker for standard tasks and first maker for all difficult scenarios

Promotion within Trailer Fee Department - tasks as Investor Services Specialist with additional responsibilities:

• Participating in reports migration project from other location, updating required procedures and files, performing all other activities in order to finish transition process successfully
• Participating in ops system testing
• Training and supporting team members in daily tasks; - Maintaining high quality of service

Trailer Fees Department:

• Interpretation and set-up of Trailer Fee Agreements in the Trailer Fee System & Static Data maintenance;
• Calculations of different kinds of fees (trailer fees, management fees, rebates etc.)
• Reconciliation of distributors positions based on Custodian Statements
• Preparation of various monthly & quarterly reports, statements and invoices for Clients
• Investigation and follow-up on Client's and distributor's queries

• Customer services - mainly accepting claims based on warranty
• Accepting returned goods
• Office works
• Telephone customers service