SEF WANI IDRIS
Warsaw,Raabego 2B
Summary
PERSONAL STATEMENT: Flexible customer service representative with over 4 years of success in resolving customer concerns and inquiries, Skilled at accurately documenting call details, preparing reports and arranging service, Well-versed in providing helpful answers and relevant information to retain clients, Seeking to work with organizations that would help to improve technical skills, Looking to pursue a career in a structured and dynamic establishment with remarkable standards and a system that permits personal growth and acquisition of skills for optimum performance.
Overview
9
9
years of professional experience
Work History
Gateway Senior Operations Specialist
Planet Shared Services Centre Sp. z o.o.
05.2023 - Current
May 2023 –Till Date Planet Shared Services
- POS and PMS integration.
- Provide technical guidance for Planet POS Solutions both internally and externally. Installing and setting up payment terminals for CP, CNP, and E-Commerce solutions e. g, "Pay By Link" for various acquirers.
- Comply with communication procedures, rules, and policies.
- Interact and communicate with different departments and colleagues to resolve issues escalated and concerns.
- Troubleshooting Planet products and solutions. Customer Satisfaction, Card Payment Transactions configuration e.g CP, CNP and E-com, EFT Installations, Simphony and Oracle Payment Interface (OPI), TCP/IP, DHCP/Static Network troubleshooting, Linux, SQL, XML and JSON, Hospitality PMS configuration and installation.
- Configuration of several integrated systems, such as : Oracle Simphony, Oracle OPI ,Shiji PMS, INDRA, Agilysys, FOLS, Cegid, and Protel Air, e.t.c to deliver a seamless payment solution.
- Setups and Installation for Kiosk QSR, P@C for Retails, P@C and P@T for Hotels & Restaurants e.t.c. • POS terminal network configuration. e.g, Static/DHCP connection.
- Setting up digital wallets like AliPay, WeChat, etc.
- Track, assess, and report on the status of implemented solutions. Collaborate with internal stakeholders to provide exceptional customer service and experience.
- Cooperating closely with payment device vendors.
AML Analyst: Anti Money Laundering Analyst
Natwest group
10.2022 - 03.2023
- Accurately investigating queries, raising with relevant parties, and escalating where needed
- Making sure processing is performed accurately and within an agreed turn-around time,
- Comply with communication procedures, rules, and policies.
Business Analyst
Glassdoor Logistics and Services
06.2018 - 01.2022
- Prepare reports on the above information and communicate the insights of these reports to the broader business.
- Managed approximately over 100 request with shopping department Staff to facilitate smooth materials returns to correct vendors.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
Office Secretary
Alvan Ikoku Education
02.2016 - 04.2018
- Making reservation for guest
- Keeping details of every guest's request and forwarding for organisations response
Customer service
MTN
10.2015 - 01.2016
- Communicating with customers through calls and emails
- Created up to 10 customer service email scripts used cross the company to interact with our customers
Education
Master of Arts - Business Management
University of Administration And Management
Opole, Poland02-2024
Bachelor of Arts - English
University of Nigeria
Nsukka01.2016
Skills
- Ability to meet deadlines
- Data Integrity Validation
- Strong Analytical skills
- Ability to prioritize workload
- Customer Monitoring
- Data mining and analysis
- Quality focus
- Decision making
- Communication
- Multi-tasking
- Microsoft Excel
- Microsoft Word
- Social Media
- Microsoft PowerPoint
- Internet user
- Microsoft Office
Languages
English
Native language
English
Proficient
C2
Hobbies and Interests
- Reading
- Travelling
- Making Researches
Hobby: Reading, Football, Swimming, Board games, Travelling, Music and Art
My Hobby has helped me being Excellent in my verbal communication skills, self-motivation, initiative with high level energy, quick learner, take ownership of what I do, jovial, good team player.
I hereby give consent for my personal data included in the application to be processed for the purposes of the recruitment process in accordance with Art. 6 paragraph 1 letter a of the Regulation of the European Parliament and of the Council (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).
Timeline
Gateway Senior Operations Specialist
Planet Shared Services Centre Sp. z o.o.
05.2023 - Current
AML Analyst: Anti Money Laundering Analyst
Natwest group
10.2022 - 03.2023
Business Analyst
Glassdoor Logistics and Services
06.2018 - 01.2022
Office Secretary
Alvan Ikoku Education
02.2016 - 04.2018
Customer service
MTN
10.2015 - 01.2016
Master of Arts - Business Management
University of Administration And Management
Bachelor of Arts - English
University of Nigeria
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