Segninbon Kitil
Warsaw
Summary
Dynamic customer support professional with a proven track record at Foundever, enhancing client satisfaction through exceptional service and efficient problem-solving. Skilled in team delegation and time management, I streamlined processes to boost response times and fostered a positive work environment, ensuring high-quality support and operational excellence.
Experienced with call center administration, focusing on optimizing operational efficiency. Utilizes strong organizational skills and attention to detail to maintain high standards. Track record of fostering team collaboration and delivering exceptional customer support.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Support
Foundever
Warsaw, Poland
06.2024 - 06.2025
- Optimized scheduling practices to ensure adequate staffing levels during peak times for seamless customer support.
- Streamlined customer support processes for improved efficiency and faster response times.
- Provided exceptional customer support by addressing technical concerns promptly and professionally, resulting in increased client satisfaction rates.
- Delivered exceptional customer support by troubleshooting and addressing user-reported issues in a professional and timely manner.
Assistant Manager
Hagere Transport Service
Addis Ababa (Remote)
03.2023 - 05.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Helped resolve client problems quickly with superior customer service.
Sales Representative
Shalom Trading
Addis Ababa (Remote)
11.2022 - 02.2023
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Education
BBA - Managem
Wsb Merito Torun
Torun, Poland10-2023
High School Diploma -
Dandii Bour School
Addis Ababa06-2017
Skills
- Customer support capabilities
- Outstanding customer service
- Customer support in gardening
- Team Delegation
- Problem Solving
- Exceptional customer support
- Garden customer support
- Time Management
- Leadership
- Quality Control
- Record Keeping
- Project Management
- Training and Development
Certification
- Banking and Insurance Business
- Red Cross
- Computer Application
- Girl Empowerment
- Charity
- Interact Club
Languages
English
Advanced (C1)
Polish
Beginner (A1)
Amharic
Bilingual or Proficient (C2)
Oromia
Intermediate (B1)
Timeline
Customer Support
Foundever
06.2024 - 06.2025
Assistant Manager
Hagere Transport Service
03.2023 - 05.2024
Sales Representative
Shalom Trading
11.2022 - 02.2023
BBA - Managem
Wsb Merito Torun
High School Diploma -
Dandii Bour School