Summary
Overview
Work History
Education
Skills
Languages
Certification
Disclaimer
Timeline
Generic

SEGNINBON KITIL

Warsaw

Summary

Service-oriented Customer Support Representative with years of experience in contact center operations talking to customers over phone, e-mail, online chat or social media to resolve broad range of concerns. Offers strong computer skills in Word, Excel and web-based applications and delivers exceptional communication with keen attention to detail. Multitasks and thinks critically and analytically to problem solve and produce satisfied customers.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer support

Foundever
06.2024 - 06.2025
  • Managed a high volume of incoming customer calls with a focus on minimizing hold times and delivering fast, effective support.
  • Actively listened to customer concerns, asked clarifying questions, and provided clear, accurate information to resolve issues efficiently.
  • Maintained a friendly, professional tone in every interaction, even in challenging situations, to uphold a positive customer experience.
  • Regularly documented call details and outcomes in internal systems to support continuity and team collaboration.
  • Worked closely with other departments when escalation was required, ensuring timely and seamless resolution of more complex inquiries.

Assistant manager

Hagere transport service
03.2023 - 05.2024
  • Provided excellent customer service leading to repeat business and customer loyalty.
  • Delegated tasks to team members efficiently improving overall productivity.
  • Handled customer complaints effectively, restoring trust in our brand.
  • Increased staff productivity by providing comprehensive training programmes.
  • Developed strong relationships with suppliers, ensuring timely delivery of products.
  • Conducted team meetings on a regular basis, promoting open communication within the team.
  • Improved customer service by implementing new procedures and protocols.
  • Established clear budgets and cost controls strategies to meet objectives.
  • Participated in team-building activities, promoting a harmonious work environment.
  • Maintained thorough records of all sales activities to ensure transparency.
  • Developed comprehensive knowledge of product offerings to facilitate customer decisions.
  • Helped resolve client problems quickly with superior customer service.
  • Generate reports on sales, providing relevant information to track sales progress and inform future strategies.

Sales representative

Shalom Trading
11.2022 - 02.2023
  • Set up appointments with potential and current customers to discuss new products and services.
  • Developed new business by networking with valuable customers.
  • Communicated with potential and existing customers in-person, over telephone and via webchat.
  • Increased current product and service sales through knowledgeable customer advice.
  • Improved customer satisfaction by effectively handling complaints and inquiries.
  • Collaborated with sales team to maximise product visibility and sales.
  • Managed high volume of inbound calls for quick resolution of customer issues.
  • Provided top-notch support for increased customer satisfaction.
  • Developed strong relationships with customers fostering brand loyalty and repeat business.
  • Participated in team meetings sharing best practices for improving service delivery.

Education

Bachelor of Business Administration - International Business Management

Wsb Torun
Torun

Diploma of Higher Education - undefined

Dandi boro school
Addis abeba

Skills

  • Customer Service
  • Team Delegation
  • Conflict Resolution
  • Training and Development
  • Supplier Relationship Management
  • Team Communication
  • Process Improvement
  • Budgeting
  • Team Building
  • Record Keeping
  • Product Knowledge
  • Problem Solving
  • Sales Reporting
  • Communication Excellence
  • Technical Proficiency
  • Quality Control
  • Compliance Awareness
  • Supervisory Skills
  • Data Analysis
  • Time Management
  • Customer Relationship Management
  • Financial Management
  • Budget Planning
  • Sales Analytics
  • Leadership
  • Project Management

Languages

Amharic - C2
English - C1
Polish - A1
Oromia - C1

Certification

Banking and Insurance business

Red Cross

Computer Application

Girl empowerment

Disclaimer

I hereby consent to my personal data being processed by (company name) for the purpose of considering my application for the vacancy advertised under reference number (123X/06 etc.)

Timeline

Customer support

Foundever
06.2024 - 06.2025

Assistant manager

Hagere transport service
03.2023 - 05.2024

Sales representative

Shalom Trading
11.2022 - 02.2023

Bachelor of Business Administration - International Business Management

Wsb Torun

Diploma of Higher Education - undefined

Dandi boro school

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