Sem Tadesse
Summary
Aspiring and highly motivated Computer Science graduate with a degree in Computer Science and a passion for IT support, customer service and web design. Eager to begin a career in a dynamic organization where knowledge, learning new skills, and both professionally and personally grow can be achieved. Possesses experience in sales, programming, and IT support, with a demonstrated ability to exceed expectations. Ready to put skills and achievements to work.
Overview
1
1
Certification
Work History
Web Design
Private
- I have a strong background in web development and database management, exemplified by my work on the website https://polandsguide.com/
- As the developer and administrator of this dynamic website, I was responsible for all aspects of its programming, including CSS and HTML for the front-end, as well as database management for the back-end
- This experience has honed my skills in maintaining, optimizing, and securing SQL databases
- It has also allowed me to develop a deep understanding of SQL query optimization, data integrity, and performance tuning
- I am confident that my hands-on experience in website development and database management has equipped me with the technical proficiency and problem-solving abilities to manage administrative roles.
Web Design
Fasika Coffee
- I've also had the privilege of developing the website https://fasikacoffee.com/ for a private export and import company
- This website serves as a digital platform to showcase the brand image of the company, providing valuable information about its products and services to a global audience
- It was designed with a focus on simplicity and elegance, ensuring that visitors can easily access essential information
- My role in creating this web presence has allowed me to enhance my skills in web design and user experience, reinforcing my commitment to delivering engaging online solutions.
IT Support
STIP computers
- Delivered prompt and effective technical support to end-users, addressing hardware, software, and network issues to ensure minimal downtime and optimal system performance.
- Demonstrated strong troubleshooting skills in diagnosing and resolving complex problems, utilizing a systematic approach to identify root causes and implement sustainable solutions.
- Played a key role in maintaining and optimizing IT systems, including regular updates, installations, and configurations, contributing to the overall reliability and efficiency of the customers product.
Customer Service Representative
TikTok
10.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Bachelor of Computer Science - Computer Science
Escola Superior Empresarial E Administrativa Em Lublin
Lublin2023
Skills
- Critical thinking and problem solving
- Adaptability
- Technical Support
- Code Debugging
- Databases
- PHP
- Web Design
- Ability to Multitask
Languages
English
Amharic
Certification
TikTok training certificate
Timeline
Customer Service Representative
TikTok
10.2023 - Current
Web Design
Private
Web Design
Fasika Coffee
IT Support
STIP computers
Bachelor of Computer Science - Computer Science
Escola Superior Empresarial E Administrativa Em Lublin
Similar Profiles
ZAK FOURAZAK FOURA
Multithreaded Simulation of Processor With Semapho at PrivateMultithreaded Simulation of Processor With Semapho at Private
Siddharth NaikSiddharth Naik
UVC LED Sterilizer PoC at PrivateUVC LED Sterilizer PoC at Private
Jayla MillanesJayla Millanes
Babysitter at PrivateBabysitter at Private
Ethan PancoastEthan Pancoast
Personal Assistant at PrivatePersonal Assistant at Private
Nick ObregonNick Obregon
Web Design at Harland ClarkeWeb Design at Harland Clarke