Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Serge Mamary Dembele

Serge Mamary Dembele

Gdansk

Summary

Ambitious, Motivated and Hard-working student with strong ethic and creative ability. Actively seeking to obtain a learning position involving, in both scientific research and management field in a premier organization specializing in Renewable Energy and a customer service position where I can optimize my problem-solving and organizational skills to contribute to increased customer satisfaction. Ability to critically think and implement ideas, to learn fast and improve my skills. Good team worker, attentive patient and very active. Able to effectively communicate with customers using a multitude of channels to provide world class service with every interaction.

Overview

1
1
year of professional experience

Work History

Internship Analyst Consultant

WESTERN CO. S.r.l.
San Benedetto del Tronto
08.2021 - 10.2021

Italian company specialized in Renewable Energy Semiconductor Manufacturing and installation.

This internship was based on dealing with the feasibility study of residential photovoltaic systems in Mali and the charging network for electric cars in Italy.

I have grown in an individual aspect as well as a team worker, i have gained in practice and in experience in the conception and installation of a photovoltaic system.

Cook and Cashier

McDonals
Gdansk
07.2019 - 01.2020
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
  • It was a great experience and learn a lot useful skills regarding time management, teamwork, work under pressure.

Field Supervisor and Intermediary Translator

ACCORD. SA
Bamako
06.2015 - 11.2015


  • ACCORD.SA , a branch of Russian mining company based in Mali “Gold mining”. I worked as Field Supervisor (responsible for following the gold processing from the source of the plant), and as intermediary translator between Russian managers and field workers
  • Effectively managed day-to-day field operations
  • Demonstrated oral proficiency in multiple languages to offer the most detailed and efficient translations possible between field workers and foreigner managers (Russian to Bambara or
  • Russian to French)

Customer Service

EMICOM
Bamako
06.2014 - 10.2014
  • Company based on electricity, maintenance and installation and solar. I was working on the tender documents offer. It was a great experience and learn a lot useful skills regarding management
  • Communicated effectively with colleagues and superiors
  • Worked well independently and on a team to solve problems
  • Utilized multilingual speaking abilities
  • Performed various administrative duties such as filing, typing, and copying
  • Utilized multilingual speaking abilities.
  • Consistently worked with client satisfaction in mind
  • Maintained a positive attitude despite any hurdles
  • Served as a friendly, hardworking, and punctual employee.

Education

Bachelor - Green Technology And Monitoring

GDANSK UNIVERSITY oF TECHNOLOGY
Poland - Gdansk
06.2022

English Certificate -

VISTULA UNIVERSITY
Poland - Warsaw
06.2018

Russian Language Certificate -

BNTU-BELARUSIAN NATIONAL TECHNICAL UNIVERSITY
Belarus-Minsk
06.2017

Baccalaureate -

College Horizon
Mali- Bamako
06.2016

Skills

    Building Customer Trust and Loyalty

  • Calm and Professional Under Pressure
  • Creative Problem Solving
  • Microsoft Office Suite
  • Time Management
  • Efficient and Detail-Oriented
  • Understanding Customer Needs
  • Team-Oriented and Cooperative

Languages

French
Native language
English
Advanced
C1
Russian
Advanced
C1
Bambara
Proficient
C2

Timeline

Internship Analyst Consultant

WESTERN CO. S.r.l.
08.2021 - 10.2021

Cook and Cashier

McDonals
07.2019 - 01.2020

Field Supervisor and Intermediary Translator

ACCORD. SA
06.2015 - 11.2015

Customer Service

EMICOM
06.2014 - 10.2014

Bachelor - Green Technology And Monitoring

GDANSK UNIVERSITY oF TECHNOLOGY

English Certificate -

VISTULA UNIVERSITY

Russian Language Certificate -

BNTU-BELARUSIAN NATIONAL TECHNICAL UNIVERSITY

Baccalaureate -

College Horizon
Serge Mamary Dembele