Sergiy Shvedov
Warsaw
Summary
More than 4 years of experience in Customer Support and VIP Management within the iGaming industry.
Key Skills:
Client Relationship Management | VIP iGaming | Retention | Sales | Strategic Planning | Negotiation | Analytical Reporting | Data Visualization | Project Management | KPI-Driven Performance
Overview
17
17
years of professional experience
Work History
Head of VIP
NDA
2024.04 - Current
Successfully built a VIP department from the ground up by developing a structured framework for high-value player management. Designed and implemented efficient workflows, optimized operational processes for improved efficiency, and created tailored retention strategies to enhance player engagement and maximize lifetime value.
Head of VIP Operations
Growe
2023.07 - 2024.03
Responsible for a high-performance department with 3 streams (VIP CRM, VIP Support, VIP Account Management)
Overseeing Relationship Management, Customer Satisfaction, Strategy, Account Growth, Project Management, Maintaining & Exceeding KPI Target, Leadership, Data Analytics, VIP CRM Campaigns.
Head of Customer Support
Parimatch International
2020.09 - 2023.07
- Built a support team from scratch.
- Set up processes for the support department and created regulations
- Controlling high support service level and SLA reports.
- Solving customers' issues.
- Controlling KPI level of the support department
Contracting Manager
K E S Z -U A H O L D I N G
2018.04 - 2020.08
Category Manager
Fozzy Group, "Silpo"
2008.01 - 2018.04
Education
Master of Science - Law
Kyiv National Economic University
Kyiv 2001.04 -
Bachelor of Science - Managment
Kyiv National Economic University
Kyiv 2001.04 -
Skills
- Excellent communication skills
- Relationship management
- Effectively meet deadlines
- Achieve targets
- Microsoft office and etc
- Jira, Confluence
Timeline
Head of VIP
NDA
2024.04 - Current
Head of VIP Operations
Growe
2023.07 - 2024.03
Head of Customer Support
Parimatch International
2020.09 - 2023.07
Contracting Manager
K E S Z -U A H O L D I N G
2018.04 - 2020.08
Category Manager
Fozzy Group, "Silpo"
2008.01 - 2018.04
Master of Science - Law
Kyiv National Economic University
2001.04 -
Bachelor of Science - Managment
Kyiv National Economic University
2001.04 -