Serhat Emre AVCI
Warsaw
Summary
Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues. Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.
Overview
1
1
year of professional experience
Work History
Marketing Staff Member
Turkcell
02.2023 - 08.2023
- Increased brand awareness by developing and executing targeted marketing campaigns.
- Boosted social media engagement through the creation of compelling content and consistent posting schedules.
- Enhanced company reputation by coordinating successful public relations initiatives and events.
- Generated qualified leads with strategic email marketing campaigns, utilizing segmentation and personalization tactics.
IT Technician
Lider Network
06.2022 - 02.2023
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Reduced system downtime by proactively monitoring and addressing potential issues in a timely manner.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Streamlined IT support processes, resulting in increased productivity within the department.
Education
Bachelor of Science - Computer Engineering
Warsaw Management University
Warsaw, Poland06.2027
Skills
- Campaign Management
- Product Marketing
- Press Release Writing
- Customer Segmentation
- Desktop Technical Support
- Help Desk Operations
- Hardware Installation
Languages
English
Limited Working
Turkish
Native or Bilingual
Timeline
Marketing Staff Member
Turkcell
02.2023 - 08.2023
IT Technician
Lider Network
06.2022 - 02.2023
Bachelor of Science - Computer Engineering
Warsaw Management University
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