Severin Habimana Iratwumva
Warsaw
Summary
Competent IT Support Specialist safeguards business continuity and productivity by supporting exceptional uptimes and consistent performance. Tirelessly tracks and resolves submitted tickets. Positively influences all technical operations by combining preventive maintenance with rapid response times.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Support Specialist
Capgemini
Warsaw
08.2022 - 04.2024
- Patched software and installed new versions to eliminate security problems.
- Resolved network connectivity issues with routers and switches.
- Managed end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices and policies
- Windows Support: Provide ongoing technical support to clients, including resolving issues related to software, hardware, and network connectivity
- Managing accounts in Microsoft Azure Active Directory
- Manage permissions and control access to network resources in Active Directory
- Experience in windows trouble shooting, windows installation
- Enabling Windows updates, activation, and BitLocker recovery.
IT Support
SITEL GROUP
Warsaw
06.2021 - 10.2022
- Recording, analysis, coordination and further processing of customer orders-providing customer support via both telephone and written -Ensuring the agreed service quality -Maintenance and control of orders, access and security Maintenance of the Equinix online portals
- Reached out to customers after completed sales to suggest additional service or product purchases
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Responded to customer calls and emails to answer questions about products and services
- Responded to customer requests for products, services, and company information
- Utilized customer service software to manage interactions and track customer satisfaction
- Experience in Windows Troubleshooting
- Assisted customers by answering questions and responding to inquiries
- Processed customer service orders promptly to increase customer satisfaction.
Transaction Processing Associate
ACCENTURE
Warsaw
09.2021 - 04.2022
- Coordinating credit notes and invoices issuance - analysing disputes regarding French and international invoices-issuing credit notes - invoicing-monthly and daily control of credit notes - cooperation with the central office and bill
- Checked figures, postings and documents for correct entry, mathematical accuracy and proper codes
- Received requests to process financial transactions such as wires, checking and transfers among multiple accounts
- Prepared bank deposits by compiling data from cashiers, verifying and balancing receipts and sending payment to banks
- Processed entries to make adjustments and post to client accounts
- Trained staff on procedures and guidelines to effectively execute daily tasks
- Operated computers programmed with accounting software to record, store and analyze information
- Processed verification of deposit accounts before performing transaction.
Education
Bachelor's Degree - Civil Engineering
Warsaw University Of Technology
11-2018
M.D. - Environmental Protection Engineering
Warsaw University of Technology
Skills
- Application Support
- Troubleshooting And Resolution
- Issue Resolution Abilities
- Application Installations
- Staff Education And Training
- Desktop Operating Systems
- Emergency Response
- End-user support
- Active Directory
- Customer Relationship Management (Crm)
- Salesforce
- Servicenow
- Siebel
- SAP
- Reports Generation
- Payment Processing
Certification
- Google Cloud Fundamentals: Core Infrastructure
- System Administration and IT Infrastructure Services
- Introduction to Project Management
- Software Processes and Agile Practices
Languages
- English, C1 Level
- French, C1 Level
Languages
English
First Language
French
Proficient (C2)
C2
Timeline
IT Support Specialist
Capgemini
08.2022 - 04.2024
Transaction Processing Associate
ACCENTURE
09.2021 - 04.2022
IT Support
SITEL GROUP
06.2021 - 10.2022
Bachelor's Degree - Civil Engineering
Warsaw University Of Technology
M.D. - Environmental Protection Engineering
Warsaw University of Technology
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