Sevil Amakhanova
Sopot
Summary
Multitasking credentials with excellent
planning,execution,monitoring,problem-solving skills and
the ability to handle multiple tasks in high-pressure
environments. Skilled in applying creativity and innovative ideas in the areas of Compliance and Business Analytics.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sr.Compliance Associate
Amazon Development Center
11.2021 - Current
- Reviewing products to ensure regulatory compliance on all products that are made available for sale on Amazon from all sources.
- Auditing and remove from the website products that violate our Restricted Products policies and proactively satisfy our regulatory obligations for these products.
- Maintaining SOPs and frequently update an elaborate report utilizing data validation and pivot tables to meet process requirements.
- Creating WBR/MBR data in Excel for the process improvement and responsible for tracking WBR and MBR data.
- Creating training materials and mentoring of new hires and other associates, suggests improvements for training.
Guest Relation Executive
Sea Breeze Hotel
09.2020 - 08.2021
- Received and greeted visitors and guests, while demonstrating professional courtesy, discretion and maintaining confidentiality at all time.
- Provided timely updates, summary reports, and service enhancement recommendations to department and senior leadership.
- Maintained accurate records of guest incidents and conduct detailed, thorough investigations to resolve guest concerns.
- Helped ensure that front office and shelter premises are clean and the environment is free from safety/health hazards.
- Assisted in coordinating and conducting customer service training for team members, including attending department shift meetings to review, update, and deliver information regarding the departmental relationship building strategies.
Hotel Receptionist
Boutique19 Hotel
06.2018 - 08.2020
- Greeted and welcomed guests upon their arrival, ensuring a positive and lasting first impression.
- Processed new bookings via the OPERA system and through incoming calls, ensuring all required information is accurately recorded.
- Address guest inquiries, requests, and complaints promptly and professionally, aiming to exceed their expectations.
- Ensured the safety and security of guests and their belongings by strictly adhering to the hotel's security protocols.
- Worked collaboratively with other hotel staff members to provide a seamless guest experience and assisted colleagues in various tasks to maintain efficient hotel operations.
Education
Master - Wyższa Szkoła Bankowa
Wyższa Szkoła Bankowa
Gdańsk, Poland02.2024
Bachelor - World Economy
Azerbaijan State University of Oil And Industry
Baku,Azerbaijan06.2018
Skills
- Microsoft Excel (Excel,Word,Outlook,PowerPoint)
- Data Analysis
- Research
- Analytical Skills
- Teamwork
- Proficient Communication Skills
Languages
English
Proficient
C2
Russian
Proficient
C2
Turkish
Proficient
C2
Azerbaijani
Proficient
C2
Certification
- Data Analysis - EN, ALX, 06/04/23-27/06/23
- Erasmus + Youth Exchange-Don't Look Up Project, 17/06/23-24/06/23
Timeline
Sr.Compliance Associate
Amazon Development Center
11.2021 - Current
Guest Relation Executive
Sea Breeze Hotel
09.2020 - 08.2021
Hotel Receptionist
Boutique19 Hotel
06.2018 - 08.2020
Master - Wyższa Szkoła Bankowa
Wyższa Szkoła Bankowa
Bachelor - World Economy
Azerbaijan State University of Oil And Industry
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