Shakhnoza Ismatillaeva
Warsaw
Summary
Detail-oriented and client-focused professional with proven expertise in telephone etiquette, office administration, and data entry. Possesses English communication skills and experience in client research, relationship building, and training support. Known for maintaining high professional standards, delivering positive client interactions, and contributing to organisational efficiency and business growth.
Overview
1
1
Certification
Work history
Assistant
Sello
Tashkent
2023.01 - 2023.04
-Utilised structured questioning techniques during phone screenings to identify key qualifications and cultural fit of candidates.
-Managed accurate documentation and records utilising internal systems.
-Applied company policies consistently while addressing concerns.
-Demonstrated exceptional organisational and communication skills in fast-paced environments.
-Practiced empathy and neutrality
Education
Bachelor's degree - Philology
Uzbekistan State World Languages University
Tashkent, Uzbekistan 2019.10 - 2023.06
Master's degree - International relations
Vistula University
Warsaw, Poland 2023.10 -
Skills
- Telephone handling
- Office etiquette
- Data Entry
- Training and Development
- Client research
- Telephone etiquette
- Client relationship building
- English skills
Languages
English
Upper intermediate (B2)
Russian
Advanced
Polish
Elementary
Certification
Preparing to Manage Human Resources
University of Minnesota
Issued Nov 2025
Credential ID KI7KYVM88QR5
https://www.coursera.org/account/accomplishments/records/KI7KYVM88QR5
Recruiting, Hiring, and Onboarding Employees
University of Minnesota
Issued Dec 2025
Credential ID 4QQAQZ2HR5KG
https://www.coursera.org/account/accomplishments/records/4QQAQZ2HR5KG
Managing Employee Performance
University of Minnesota
Issued Dec 2025
Credential ID 0JTQY98J5I8H
https://www.coursera.org/account/accomplishments/records/0JTQY98J5I8H
Timeline
Master's degree - International relations
Vistula University
2023.10 -
Assistant
Sello
2023.01 - 2023.04
Bachelor's degree - Philology
Uzbekistan State World Languages University
2019.10 - 2023.06