Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic
Shakuntala Boojhawon

Shakuntala Boojhawon

Nouvelle France

Summary

Seasoned Sales Advisor with significant sales experience. Demonstrates proficiency in developing customer relationships, understanding client needs, and delivering tailored solutions. Strong communication skills and ability to influence purchasing decisions noted in past roles. Instrumental in driving revenue growth and achieving sales targets consistently.

Overview

11
11
years of professional experience

Work History

Sales Advisor

Mc Vision Ltd
Curepipe
05.2021 - Current
  • Provided customers with information on products and services available.
  • Demonstrated product features and benefits to potential customers.
  • Gathered customer feedback to improve sales strategies.
  • Developed relationships with new and existing clients through contact management systems.
  • Resolved customer complaints in a timely manner.
  • Identified customer needs and tailored solutions accordingly.
  • Maintained accurate records of all sales activities, including contacts, accounts, orders, payments.
  • Attended trade shows and industry events to promote products and services.
  • Collaborated with other departments to ensure successful delivery of services and products.
  • Followed up with customers post-sale for feedback on product satisfaction.
  • Managed inventory levels by tracking stock availability and coordinating restocking efforts.
  • Participated in team brainstorming sessions to develop new ideas for promotions.
  • Answered requests and concerns with friendly and knowledgeable service.
  • Stayed up-to-date on latest trends in sales promotions, product updates and service changes.
  • Developed key customer relationships to increase sales.
  • Negotiated deals and handled complaints or objections.

Customer Service Asssistant and Cashier

Cim Finance Ltd
Port Louis
10.2018 - 07.2020
  • Greeted customers and answered any questions they had about products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.

Online Sales Technician and Quality Assurance

Global Technocrats ltd
Ebene
08.2016 - 09.2018
  • Provided technical support for sales team members to ensure customer satisfaction.
  • Demonstrated product features and benefits to potential customers.
  • Prepared detailed reports on sales activities and progress.
  • Developed strategies to increase sales volume through effective marketing techniques.
  • Performed troubleshooting and maintenance services for existing customers.

Cashier,Reception and Supervisor

Shoprite Hyper
Trianon
07.2013 - 08.2016
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Answered customer inquiries regarding store policies and procedures.

Education

HSC Certificate -

SSS Riviere Des Anguilles State College
Riviere Des Anguilles
11-2012

SC Certificate -

SSS Riviere Des Anguilles State College
Riviere Des Anguilles
11-2010

Skills

  • Upselling strategies
  • Product Demonstrations
  • Competitor Analysis
  • Sales experience
  • Promotional understanding
  • Industry Expertise
  • Upselling products
  • Customer service experience

Languages

French
First Language
English
Proficient (C2)
C2

References

Vanessa Khoodoo  (Supervisor At Mc Vision Ltd)       Contact: +23059832043

Jonathan Laplanche (Project Manager at Phoenix Bev)      Contact: +23059398885

Timeline

Sales Advisor

Mc Vision Ltd
05.2021 - Current

Customer Service Asssistant and Cashier

Cim Finance Ltd
10.2018 - 07.2020

Online Sales Technician and Quality Assurance

Global Technocrats ltd
08.2016 - 09.2018

Cashier,Reception and Supervisor

Shoprite Hyper
07.2013 - 08.2016

HSC Certificate -

SSS Riviere Des Anguilles State College

SC Certificate -

SSS Riviere Des Anguilles State College

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Shakuntala Boojhawon