Shalom Esmah Chakawarika
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position. Ready to help the team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
5
5
years of professional experience
Work History
Sales Associate
Vonage Business Solutions
10.2024 - 02.2025
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.
- Contributed to a positive work environment by collaborating with team members and offering support when needed.
- Stayed up-to-date on industry trends and competitor activities, adjusting sales tactics accordingly for continued success.
- Maximized customer satisfaction with personalized service, addressing concerns promptly and professionally.
- Skillfully navigated challenging situations with customers, resolving issues swiftly and professionally to maintain brand reputation.
Kitchen Staff
Peliers Bistro
02.2024 - 07.2024
- Worked as a waitress some days
- Have experience with the dishwasher and hygiene skills
- Was an assistant to the chef on weekends
Ecommerce Specialist Customer Service Advocate
Square Inc Group
03.2022 - 02.2024
- Planned, implemented and tracked sales and marketing strategies to promote brand products
- Conceptualized brand identity and developed unique accompanying graphic style and tone for use in communications
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability
- Developed and implemented favorable pricing structures balancing firm objectives against customer targets
- Cooperated and worked closely with the communications team to develop marketing strategies to boost brand awareness
- Developed innovative marketing campaigns based on key objectives
- Established, initiated and optimized business development strategies based on company targets, product specifications
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Followed all company policies and procedures to deliver quality work.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
Chicken Factory Worker
Superdrob
08.2021 - 10.2021
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Carried out day-day-day duties accurately and efficiently
- Demonstrated respect, friendliness and willingness to help wherever needed
- Worked flexible hours; night, weekend, and holiday shifts
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
Housekeeper
Crowne Plaza
06.2020 - 12.2020
- Maintained detailed knowledge of specials and currently available items to provide guests with clean room and sanitization
- Participated in room work such as refilling condiment bottles, preparing beds and arranging welcome packages
- Performed room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers
Customer Service Specialist
Econet Wireless
04.2020 - 06.2020
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
- Took payment information and other pertinent information such as addresses and phone numbers to place orders
- Complied with company policies and procedures by encouraging a positive and effective work environment among all employees
- Resolved concerns with products or services to help with retention and drive sales
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Answered average of [Number] calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information
Teaching Volunteer
Crowhill Primary school
01.2020 - 03.2020
- Tutored children individually or in small groups to help with assignments and reinforce targeted lesson skills
- Established and maintained positive relationships with students to foster an environment of support and open communication
- Graded homework, tests and quizzes to keep accurate track of student performance
- Reorganized file cabinet by subject, unit, and lesson to make materials easier to find
- Led reading review and repetition drills for students struggling with difficult concepts
- Instructed students through lectures, discussions, presentations and problem-based learning in English
Education
BSN - Nursing
Lubelska Akademia WSEI
03.2024
High School Diploma -
Higher Achiever Coach Educational Centre
11.2019
High School Diploma -
Heritage
12.2016
Skills
- Customer Advocate
- Community Advocate
- Dedicated Patient Advocate
- Listening skills
- Customer Service
- Goal oriented
- Customer Service Training
- Exceptional customer service
- Superb Customer Service Skills
- Ecommerce
- House keeper
- Customer service
- Teamwork and collaboration
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Use of sales Force
Affiliations
Toastmasters
Languages
English
English
Timeline
Sales Associate
Vonage Business Solutions
10.2024 - 02.2025
Kitchen Staff
Peliers Bistro
02.2024 - 07.2024
Ecommerce Specialist Customer Service Advocate
Square Inc Group
03.2022 - 02.2024
Chicken Factory Worker
Superdrob
08.2021 - 10.2021
Housekeeper
Crowne Plaza
06.2020 - 12.2020
Customer Service Specialist
Econet Wireless
04.2020 - 06.2020
Teaching Volunteer
Crowhill Primary school
01.2020 - 03.2020
High School Diploma -
Higher Achiever Coach Educational Centre
High School Diploma -
Heritage
BSN - Nursing
Lubelska Akademia WSEI
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