Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Hobbies and Interests
Accomplishments
Timeline
Generic
SHARMILA THIRUGNANAM

SHARMILA THIRUGNANAM

Krakow

Summary

Experienced IT Operations & Project Manager with over 5 years experience leading different teams such as Technical, cross-functional and multi-cultural teams. Proven expertise in project delivery, stakeholder coordination, cloud transitions, and driving technology adoption within enterprise environments. Skilled in Agile practices, risk mitigation, and change management with a focus on Microsoft Azure programs.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Customer Account Manager – GE Aviation

Genpact
  • Managed international client accounts and improved processing efficiency by 20%.
  • Conducted RCA reviews and implemented SOPs to streamline order management.

Technical Leader – FBA Program

Amazon US
  • Led training and performance tracking for 3 cross-functional teams.
  • Spearheaded defect mitigation through RCA and workflow audit analytics.
  • Delivered measurable process improvements recognized by Amazon leadership.

Technical Lead – Azure Identity Projects

LTIMindtree
  • Directed Azure Identity projects, including authentication enhancement and role-based access implementations.
  • Supported Enterprise Agreement clients with subscription management, working closely with Microsoft to deliver premium service.
  • Coordinated daily audits, stand-up meetings, and technical issue resolution sessions.
  • Mentored new hires and managed readiness training aligned with transition milestones.

Ops Manager – Azure Cloud Delivery & Support

LTIMindtree
02.2023 - Current
  • Leading strategic deployment of Microsoft Azure solutions across four EMEA regions (ES, IT, FR, DE), ensuring alignment with local CISOs/CIOs and global frameworks.
  • Managing team of 32 engineers with measurable improvement in team capacity (+31.25%) and service delivery timelines.
  • Acting as primary escalation point for program delivery issues; facilitated timely resolution and ensured communication alignment with internal and external stakeholders.
  • Driving regional adoption of cloud solutions through awareness campaigns, stakeholder engagement, and process documentation.
  • Overseeing delivery wave planning, BAU transition, and post-go-live checklist execution.
  • Developed and executed detailed transition project plans covering milestones, change impact, resource allocation, and risk mitigation.

Education

Bachelor of Engineering -

Anna University

Skills

  • Service Delivery & EMEA Program Management
  • Cloud (Azure) Infrastructure & Subscription Management
  • Stakeholder Engagement (CIOs, CISOs)
  • Cybersecurity Awareness & Implementation Support
  • Project Transition & Change Management
  • Agile & SLA/KPI-Based Execution
  • Team Leadership (40 staff, 4 TLs, 6 SMEs)
  • Root Cause Analysis & Risk Mitigation

Certification

  • 101: PM-PL RBT (Project Manager – Project Leaders Role-Based Training)
  • 101: Introduction to Agile Project Management
  • AAD Authentication Specialist (L100 & L200) – Microsoft
  • 201: Manage Identity and Access in Azure Active Directory
  • 201: Secure Delivery for Cloud Practitioners
  • 101: Business Continuity Management (BCM)

LANGUAGES

English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)

Hobbies and Interests

Professionally: Goal-Oriented Leadership and Motivation, Continuous Learning & Professional Development

Personally: Travel & Explore, Art and crafts, Cooking

Accomplishments

  • Best Team Award – Consistent performance excellence for 6+ months
  • Team Expansion Leader – Increased headcount and launched 2 new support queues
  • Excellence in Team Management – Recognized for leading 4 TLs, 5+ SMEs, and 30+ Engineers led team growth by 31.25% and added 2 new EMEA queues.


Timeline

Ops Manager – Azure Cloud Delivery & Support

LTIMindtree
02.2023 - Current

Customer Account Manager – GE Aviation

Genpact

Technical Leader – FBA Program

Amazon US

Technical Lead – Azure Identity Projects

LTIMindtree

Bachelor of Engineering -

Anna University

Similar Profiles

CREATE PROFILE
SHARMILA THIRUGNANAM