Sharon Kimberly

Lublin

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

years of professional experience

Certification

Work History

Super Drop

Chicken Factory Worker

04.2023 - 10.2023

Job overview

Carefully packaged finished products and prepared for shipment.
Used equipment properly to avoid workplace hazards or injuries.
Performed quality checks on finished products to identify and address discrepancies.
Supported production needs by performing routine tasks using standard procedures and equipment.
Inspected and adjusted work performed to meet expectations.
Inspected materials before assembly to verify compliance of quality control standards.
Supported current production needs by moving items between equipment, conveyors, and staging areas.
Weighed and measured items to prevent waste and meet quality standards.
Organized and prepared workstations and materials needed for operations to maximize productivity.
Assisted in training new employees

Econet

Customer Service Agent

12.2020 - 09.2022

Job overview

Assisting customers with billing inquiries, account management, and payments.
Providing technical support and troubleshooting assistance for mobile and broadband services.
Offering information about company products, promotions, and services.
Addressing and resolving customer complaints, ensuring customer satisfaction.
Collaborating with cross-functional teams to ensure seamless customer support.
Participating in ongoing training and professional development to stay updated on industry trends.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Responded to customer calls and emails to answer questions about products and services.

Education

Wyższa Szkoła Ekonomii I Innowacjii W Lublinie
Lublin, Poland

Bachelor of Science from Nursing

09.2025

University Overview

Completed Coursework: [International Computer Driving Certificate -ICDL], [2018]

Skills

Native English Speaker
Oral and written communications skills
Case Management
Call Control
File Management

Microsoft Office Suite Proficiency
Information Verification
Delivery Tracking
Customer Relations
Outstanding Communication Skills

Certification

ICDL (05/2018 - Present) International Computer Driving Certiﬁcate

Languages

English

Native language

Polish

Elementary

Xhosa

Upper intermediate

Timeline