Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic
Sharon Nyamoita

Sharon Nyamoita

Sales And Marketing Specialist
Krakow,Malopolska

Summary

Personable Customer Relations leader driven to exceed customer expectations while promoting adherence to company standards and guidelines. Proven history of fostering quick and successful problem resolution, improving customer satisfaction ratings. Demonstrated success in utilizing current technologies to broaden access between customer and organization and improve response time. Competent sales and marketing specialist driven to exceed sales goals and build long-term relationships with customers. Facilitate positive experiences through high-quality customer care and prompt resolution of complaints and issues. Skilled in building bridges and cementing connections with business accounts to serve needs, strengthen loyalty, and drive competitive growth. Successful at achieving sales objectives with consistency. Service-driven team player with record of providing high-quality support. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

13
13
years of professional experience
2
2
Languages

Work History

Customer Relations

Saif Real Estate
01.2022 - 01.2023
  • Educated customers about product options and processed purchases.
  • Maintained accurate records of customer interactions, enabling better understanding of client issues and facilitating follow-ups when needed.
  • Made customers aware of current and new programs and services.
  • Improved customer satisfaction by addressing and resolving their concerns in a timely manner.
  • Managed high-profile accounts, ensuring consistent delivery of exceptional service for continued business growth.
  • Assisted customers with opening accounts and signing up for new services.
  • Increased customer loyalty through the development of personalized relationships with clients.
  • Streamlined communication between departments for enhanced client support and faster issue resolution.
  • Maintained statistical database of customers using CRM for types of customer complaints, resolutions offered by organization and satisfaction rating by customer.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Maintained up-to-date knowledge of product and service changes.
  • Developed and updated databases to handle customer data.

Marketing Manager

Kreative World
1 2019 - Current
  • Led a team of marketing professionals to deliver high-quality campaigns on time and within budget.
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Utilized market trends and target audience statistics to effectively and appropriately market products.
  • Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
  • Managed social media accounts for optimal audience engagement and increased online presence.
  • Enhanced company reputation through successful public relations initiatives and positive media coverage.
  • Analyzed market trends to identify new opportunities, adjusting marketing plans accordingly for maximum effectiveness.
  • Managed workflow between staff, coordinating documents and creative material distribution.
  • Executed search engine marketing, advertising and public relations campaigns to generate demand and sales leads.
  • Conducted market research to identify new opportunities and target markets.
  • Launched successful digital marketing campaigns that achieved goals for increased website traffic.

Administrative Assistant

Borabu Country Inn
01.2019 - 01.2022
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Created and maintained databases to track and record customer data.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Scheduled office meetings and client appointments for staff teams.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
  • Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
  • Established administrative work procedures to track staff's daily tasks.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.

Internship

Magnum Car and Allied Services
01.2016 - 04.2016
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Analyzed problems and worked with teams to develop solutions.
  • Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
  • Sorted and organized files, spreadsheets, and reports.
  • Prepared project presentations and reports to assist senior staff.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Conducted research for various projects, leading to well-informed decisions and successful outcomes.
  • Supported with creating project marketing materials to promote services.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Sales and Marketing

Cyrus the Great Petroleum Ltd
10.2015 - 01.2016
  • Collaborated with sales and marketing teams to develop strategies that improved service offerings to clients while maintaining profitability goals.
  • Collaborated with sales and marketing teams to develop accurate project proposals, resulting in increased new business opportunities.
  • Represented professional services to external audiences through various sales and marketing avenues.
  • Fostered a positive work environment within the sales and marketing teams, promoting collaboration and open communication channels.
  • Collaborated with sales and marketing teams to provide accurate lead times for customer orders, resulting in improved customer satisfaction ratings.
  • Strengthened internal communications between Sales and Marketing departments, facilitating better collaboration and alignment on shared objectives.
  • Facilitated communication between sales and marketing teams by updating CRM systems with relevant prospect information from campaigns or events attended.
  • Liaised with directors of sales and marketing to manage and deliver marketing and communications plans.

Research Assistant

Kenya National Bureau of Statistics (Global Adult Tobacco Survey)
01.2013 - 02.2013
  • Performed statistical, qualitative, and quantitative analysis.
  • Organized research materials, maintaining a well-ordered workspace conducive to productivity.
  • Participated actively in regular meetings with fellow researchers to discuss project updates, challenges faced, and lessons learned during ongoing activities.
  • Maintained up-to-date records of research activities and results for future reference.
  • Enhanced research quality by meticulously collecting and analyzing data from various sources.
  • Created surveys and questionnaires to collect data for research projects.
  • Collaborated with other researchers to develop successful research strategies.
  • Developed research protocols and procedures to produce accurate results.
  • Worked both independently and collaboratively in fast-paced laboratory environment.
  • Conducted pilot studies as part of preliminary investigations to determine feasibility and effectiveness of proposed methodologies.
  • Recorded and analyzed data to produce reports of results.
  • Monitored and documented safety standards to verify compliance.

Administrative Assistant

Kipande Pharmacy
03.2012 - 08.2012
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Processed customer orders accurately and within agreed timeframes to meet service standards.
  • Developed strategies to streamline and improve office procedures.
  • Managed filing system, entered data and completed other clerical tasks.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Transcribed and organized information to assist in preparing speeches and presentations.

Administrative Assistant

Pepper Concepts
04.2011 - 01.2012
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Created and maintained databases to track and record customer data.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Transcribed and organized information to assist in preparing speeches and presentations.

Education

MBA - Business And Economics

Vincent Pol University
Lublin, Poland
04.2001 -

Bachelor of Arts - Communications

Jomo Kenyatta University of Agriculture And Technology
Kenya, Juja
04.2001 -

Bachelor of Arts - Communications

Jomo Kenyatta University of Agriculture And Technology
Kenya, Juja
04.2001 -

High School Diploma -

St. Elizabeth Academy - Karen
Kenya, Karen
04.2001 -

Kenya Certificate of Primary Education -

St. George's Gr. Schools - Nakuru
Kenya, Nakuru
11.2007

Skills

MARKETING STRATEGY DEVELOPMENT

SALES AND MARKETING

BRAND MANAGEMENT

MARKET RESEARCH

CAMPAIGN MANAGEMENT

TEAM LEADERSHIP

STRATEGIC PLANNING

PROJECT MANAGEMENT

CUSTOMER RELATIONSHIP MANAGEMENT

ADMINISTRATIVE SUPPORT

Account Management

Up-selling techniques

CRM software proficiency

Teamwork and Collaboration

Effective Communication

Interpersonal Skills

Customer Retention Strategies

Timeline

Customer Relations

Saif Real Estate
01.2022 - 01.2023

Administrative Assistant

Borabu Country Inn
01.2019 - 01.2022

Internship

Magnum Car and Allied Services
01.2016 - 04.2016

Sales and Marketing

Cyrus the Great Petroleum Ltd
10.2015 - 01.2016

Research Assistant

Kenya National Bureau of Statistics (Global Adult Tobacco Survey)
01.2013 - 02.2013

Administrative Assistant

Kipande Pharmacy
03.2012 - 08.2012

Administrative Assistant

Pepper Concepts
04.2011 - 01.2012

MBA - Business And Economics

Vincent Pol University
04.2001 -

Bachelor of Arts - Communications

Jomo Kenyatta University of Agriculture And Technology
04.2001 -

Bachelor of Arts - Communications

Jomo Kenyatta University of Agriculture And Technology
04.2001 -

High School Diploma -

St. Elizabeth Academy - Karen
04.2001 -

Marketing Manager

Kreative World
1 2019 - Current

Kenya Certificate of Primary Education -

St. George's Gr. Schools - Nakuru

Similar Profiles

CREATE PROFILE
Sharon NyamoitaSales And Marketing Specialist