Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
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Shefit Osmënaj

Shefit Osmënaj

Kraków

Summary

Results-driven technical professional prepared for role. Brings strong expertise in network troubleshooting, systems integration, and customer support. Focuses on team collaboration and adaptability to changing needs. Known for strong analytical skills, effective communication, and delivering reliable solutions.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Technical Consulting Engineer - Security NGFW

CISCO
10.2022 - Current
  • Technical Support on NGFW devices and solutions: ASA, Firepower, FMC
  • Troubleshooting and fixing issues by providing workarounds or definite fix.
  • Lab recreation of customer network environment
  • Sharing configurations and deployment best practices to customers
  • Identifying new defects and submitting enhancement to improve product quality
  • Delivering training and mentoring new hires

Information Technology Administrator

Rossmann & Lala
09.2011 - 09.2022
  • Network Infrastructure Maintenance and Troubleshooting: Switches, Routers, Firewalls, AP
  • Maintenance of Windows Servers Infrastructure and related Services (AD, DNS, patching)
  • Manage processes and projects while taking responsibility for continual improvement
  • Take lead in emergencies – secure assets, minimize disruption, identify problems
  • Office 365 Administration: Exchange Online, spam prevention, Security and Compliance
  • Create and update documentation
  • Evaluate IT processes, programs, systems, and tools to increase efficiency, minimize costs
  • Support on optimization of internal IT security processes and guidelines

Technical Support Engineer

Albanian Broadband Communications shpk (ABCom ltd)
02.2009 - 08.2011
  • Support Residential & Business Customers on WAN, LAN and WLAN Network
  • Configure and Test Devices for New customers: ADSL Modems, Routers, Managed Switches
  • Document installations and changes on customers Network or Company POPs
  • Assists with upgrade implementations, application support, and network infrastructure expansions
  • Support on IT services Business Customers

IT Specialist

Dimal Telcom
08.2007 - 06.2008
  • Maintain and support company's LAN environment
  • Configuring Windows XP and Linux on LAN computers used for courses
  • Configuring IP PBX: 3CX, Asterisk and Kolmisoft
  • Configuring Web Server and Mysql with phpMyAdmin
  • Support on problems with PSTN telephone lines

Education

Bachelor of science - Electronic Engineering

Polytechnic University of Tirana
09.2008

Network Administration Certificate - undefined

Harry Fultz Community College
08.2008

Skills

  • SOFT SKILLS:
  • Goal Oriented, Team Player, Professionalism, Integrity, Time Management, Organization, Active Listening, Communicative, Collaboration, Mentoring
  • TECHNICAL SKILLS:
  • Routing and Switching, Network Security, Firewalls, Cybersecurity, Cloud, Office 365, Windows, Linux, AWS, Azure

Certification

  • ITIL Foundation Certificate in IT Service Management
  • AWS AI Practitioner
  • Cisco Certified CyberOps Associate
  • Cisco Certified Network Professional Security (CCNP-S)
  • Cisco Certified Specialist – Network Security Firepower
  • Cisco Certified Specialist – Security Cor
  • AWS Cloud Practitioner
  • AWS Solutions Architect Associate
  • Azure Fundamentals
  • Cisco Introduction to Cybersecurity

LANGUAGES

Albanian – Native or Bilingual Proficiency
English – Full Professional Proficiency
Italian – Full Professional Proficiency
German – Elementary Proficiency

Timeline

Technical Consulting Engineer - Security NGFW

CISCO
10.2022 - Current

Information Technology Administrator

Rossmann & Lala
09.2011 - 09.2022

Technical Support Engineer

Albanian Broadband Communications shpk (ABCom ltd)
02.2009 - 08.2011

IT Specialist

Dimal Telcom
08.2007 - 06.2008

Network Administration Certificate - undefined

Harry Fultz Community College

Bachelor of science - Electronic Engineering

Polytechnic University of Tirana

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Shefit Osmënaj