Hi, I’m
Yelyzaveta Shestopalova
Krakow
Summary
I am a dedicated customer service specialist with 3+ years of relevant experience combined with communication strengths and a good understanding of both customer and business needs. Proactive and caring worker. I take pride in being a resourceful and creative problem solver. I am actively seeking new opportunities. As an experienced web designer, I am looking for a challenging role that allows me to use my expertise and skills in UI/UX Design to devise customer-focused solutions.
Overview
6
years of professional experience
Work History
CIBC (Canadian Imperial Bank Of Commerce)
Conference Server
03.2023 - 09.2023
Job overview
- Event Organiser.
- Communicating with clients during every step of the process.
- Establishing relationships with event venues and vendors.
- Demand and customer-oriented organization of catering.
- Cultivated warm relationships with regular customers.
Child Development Institute
Receptionist
01.2023 - 03.2023
Job overview
- Serves visitors by greeting, welcoming, and directing them appropriately.
- Notifies company personnel of visitor arrival.
- Maintains security and telecommunications system.
Beauty Clinic Eden
Receptionist & Cosmetologist
10.2021 - 09.2022
Job overview
- Booked appointments, greeted customers and provided friendly, knowledgeable assistance.
- Maintained strong and trustful relationships with customers through open and engaging communication.
- Corresponded with clients through email, phone and handled payments and resolved customer concerns.
- Maintained customer treatment records and designed long-term care programs for returning customers.
Coffee Shop La Baguette
Manager and Customer Service Representative
08.2020 - 12.2021
Job overview
- Efficiently led a sales team of 16 people and provided support to achieve both business and individual goals.
- Accomplished multiple tasks within established timeframes to improve self-efficiency.
- Hired, trained and mentored new employees on selling strategies, customer relationship management and product knowledge.
- Coached and mentored service representatives to deliver polite, professional customer interactions.
Remote From Home
Tutor
10.2019 - 05.2020
Job overview
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Supported students with helpful study habits.
Im. Andrzeja Frycza Modrzewskiego University
Volunteer
02.2018 - 03.2020
Job overview
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Supported and assisted my classmates with Chemistry and Biology.
- Used strong interpersonal communication skills to convey information to others.
Education
University Im. Andrzeja Frycza Modrzewskiego Cracow, Poland
Bachelor of Science from Health And Physical Education
07.2020
Skills
- Customer focused
- Strong teamwork
- Always learning attitude
- Excellent communication and interpersonal skills
- Efficient and Detail-Oriented
- Resourceful, Patient and Empathetic
- Self-motivated with can-do attitude
- Proficient in English, Polish, Ukrainian
Hobby
Web-design. Content Creator.
I am a beginner in the field of web design. I consider myself a creative person with analytical skills. I plan to further deepen my knowledge and develop this hobby.
Languages
Ukrainian, Polish, English
Native language
Timeline
Conference Server
CIBC (Canadian Imperial Bank Of Commerce)
03.2023 - 09.2023
Receptionist
Child Development Institute
01.2023 - 03.2023
Receptionist & Cosmetologist
Beauty Clinic Eden
10.2021 - 09.2022
Manager and Customer Service Representative
Coffee Shop La Baguette
08.2020 - 12.2021
Tutor
Remote From Home
10.2019 - 05.2020
Volunteer
Im. Andrzeja Frycza Modrzewskiego University
02.2018 - 03.2020
University Im. Andrzeja Frycza Modrzewskiego
Bachelor of Science from Health And Physical Education
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