Summary
Overview
Work History
Education
Skills
Visastatus
Timeline
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Shivangi SETH

Shivangi SETH

Wroclaw

Summary

Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service. Responsible candidate eager to leverage knowledge of accounting principles and financial regulations. Skilled in Microsoft Excel with keen eye for accuracy. Proficient in data entry, invoice processing and reconciling accounts.

Overview

9
9
years of professional experience
6
6
years of post-secondary education

Work History

Client Service Representative

BNY
03.2024 - Current
  • Perform quality reviews and due diligence where required,
  • Compare billing and receivables data during transition process,
  • Investigates errors in client invoices,
  • Complete all activities as assigned by Team Leader or CSM,
  • Reviews daily open items to ensure proper follow-up and closure,
  • Routes issue that cannot be addressed at point of contract to appropriate team, in accordance with documented procedures.

Customer Service officer

Axis bank
08.2018 - 06.2022
  • Working as a customer service officer at Axis Bank, India for over 3 years, I provided a high standard of customer service, developed collaborative relationships with my colleagues and customers, as well as handling customer complaints
  • My key responsibilities included: KYC Updation, Document Verification, Inputting Non Cash Financial Transactions, Debit and Credit card Upgrade, Portfolio Management, Audit compliance, Account opening and upgradation, Accepting Loan Payments, Investment into banking products, Cross sell and leads generation, Solving customer queries, Investigating and resolving customer complaints, Ensuring customer satisfaction, Providing internal support to colleagues, Maintaining accurate records of customer transactions, Assisting with the development of innovative customer service solutions.

Assistant Service Delivery Manager

Indusind bank
12.2015 - 08.2018
  • Assistant Service Delivery Manager at Indusind Bank, India: Responsible for managing service deliveries, customer relations and team performance of a delivery unit
  • Developed successful strategies to ensure customer satisfaction and help the company meet its objectives
  • Worked for nearly 3 years in this role
  • My key responsibilities included: KYC Updation, Managed service deliverables and customer relations, Developed strategies to ensure customer satisfaction, Banking operations, Account Opening, Investment into banking products - MF, Insurance, FD, Accepting Loan Payments, Locker Operation, Portfolio Management, Lobby Management, Inward and Outward Remittance, Forex card Reload and Issuance.

Education

PGDBM - Banking Maagement

Times Pro
Mumbai
01.2015 - 05.2015

Bachelor of Commerce - Commerce

Mahatma Gandhi Kashi Vidyapith
Varanasi
01.2010 - 05.2013

Higher Secondary School Certificate -

Dr. Rizvi Learners' Academy
01.2009 - 05.2010

Secondary School Certificate -

St John's School
Jaunpur, Uttar Pradesh
01.2007 - 05.2008

Skills

    Billing and Invoicing

    Invoice Verification

    Billing Data Verification

    Microsoft Office

    Communication

    Teamwork

    Problem-solving

    Leadership

    Adaptability

    KYC Updation

    Multitasking

    Report Generation

    Time Management

Visastatus

Karta Pobytu (Temporary Resident Card with access to labour market) valid till 06/2026

Timeline

Client Service Representative

BNY
03.2024 - Current

Customer Service officer

Axis bank
08.2018 - 06.2022

Assistant Service Delivery Manager

Indusind bank
12.2015 - 08.2018

PGDBM - Banking Maagement

Times Pro
01.2015 - 05.2015

Bachelor of Commerce - Commerce

Mahatma Gandhi Kashi Vidyapith
01.2010 - 05.2013

Higher Secondary School Certificate -

Dr. Rizvi Learners' Academy
01.2009 - 05.2010

Secondary School Certificate -

St John's School
01.2007 - 05.2008

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Shivangi SETH