Shokhrukh Badalov

• Played a key role in improving on-time delivery rates by monitoring driver statuses and dispatching loads to drivers with broker's instructions.
• Successfully coordinated and managed FTL and LTL freights for major brokers like UPS, Amazon, CH Robinson, Hub Group, JB Hunt, Schneider, Landstar, with demonstration of strong management skills.
• Effectively searched and negotiated with brokers for new loads on the DAT platform for ready and upcoming drivers.
• Secured and scheduled key freight routes:

Houston, TX to Las Vegas, NV from Amazon Global logistics,

Miami, FL to Plainfield, IN from KNX logistics,

Chicago, IL to Phoenix, AZ from Hub Group logistics.

• Collaborated with dispatch teams for efficient route planning and scheduling, creating friendly environment at work.

• Provided exceptional customer service and support via phone calls and emailing.
• Educated senior customers about billing, payment processing and support policies and procedures. This resulted in high customer satisfaction and significantly increased to the company's reputation.
• Accurately took records of failed payments and transactions sent to incorrect bank account holders for Manager of Operation's review. If the issue was detected in ATM's software, IT department was immediately informed by me.
• Maintained up-to-date knowledge of company's ATMs and service changes.
• Offered technical support by assisting customers with ATM-related issues. In cases where the issue could not be resolved remotely, collaborated with the technical field department to investigate and implement effective solutions for ATM troubleshooting and repairs.