SHOKHRUKHMIRZO OBIDOV

• Collect and review AML/KYC documents for BNYM clients' investors.
• Assess the risk level of transfer agency (TA) investors.
• Perform ongoing due diligence on TA investors.
• Review, escalate, or close alerts from sanctions screening.
• Open and manage accounts or portfolios, including updating and maintaining static data in TA platforms.
• Manage and update information for agents/brokers in TA platforms.
• Generate, review, and send reports to clients and investors using TA platforms.
• Respond to shareholder and distributor inquiries via email, phone.

• Analyse data trends and out-of-patterns.
• Independently analyse and evaluate information from various data sources to determine a course of action
• (e.g. case closure or escalation), and record and communicate decisions clearly and concisely.
• Conduct research and investigations on potentially suspicious clients/activities using various internal and
• external systems databases.
• Documenting and reporting the findings, preparing case files.
• Analyse and investigate clients who match against sanctions and AML lists in accordance global standard
• policies/procedures.
• Mindfully assess risk when decisions are made, demonstrating particular consideration for the firm's
• reputation and safeguarding Citigroup, its clients and assets by driving compliance with applicable laws, rules

and regulations.

• Resolved customer complaints via phone, email, mail, or social media.
• Worked across all channels to provide transparent and clearly communicated responses to customers.
• Maintained up to date knowledge of products and services.
• Handled customer calls and responded to queries about services, product malfunctions, promotions, and billing
• Answered customer telephone calls and emails promptly and professionally
• Worked to understand the needs of each customer

• Company Overview: pharmaceutical company based in Uzbekistan
• Pharmaceutical company based in Uzbekistan