Shon George
Warsaw,Poland
Summary
Accomplished professional with expertise in resource planning, project management, and digital content development. Demonstrates a strong understanding of customer service and regulatory requirements, ensuring seamless workflow management and schedule coordination. Proven track record in hiring and retention strategies, event logistics management, and marketing initiatives. Committed to driving successful project support through meticulous records maintenance and meeting arrangements. Aspires to leverage skills in food service regulations to enhance organisational efficiency.
Driven professional with aptitude for solving complex technical issues and delivering top-notch customer service. Proficient in troubleshooting software and hardware problems, coupled with strong communication skills. Committed to enhancing system performance and user satisfaction through innovative solutions.
Overview
8
8
years of professional experience
2022
2022
years of post-secondary education
Work history
Technical Support Consultant
Teleperformance
Warsaw, Poland
04.2025 - 09.2025
- Assisted customers with setup, maintanence and troubleshooting which led to high level satisfaction.
- Diagnosed complex issues efficiently , reducing resolution time and minimizing product downtime.
- Recognized for exceptional communication skills and professionalism, consistently receiving positive feedback from client.
Digital Marketing
Gao Tek
Remote
03.2024 - 11.2024
- Developed strategic plans for campaigns across email , social media , SEO / SEM and display advertising techniques.
- Monitor and analyze the performance of digital marketing campaigns.
- Assisting the squad leader with establishing a pathway in cooperation with team members, to coordinate for better results.
- Use of ChatGPT to enhance the artificial intelligence to work in the way for creative innovation.
Associate Manager
Pioneer Builders
Kattapana
01.2024 - 05.2024
- Manage and supervise staff to include participating in the selection of employees; making hiring and termination recommendations, ensuring staff are trained; evaluating performance; implementing discipline; scheduling, prioritizing, assigning, monitoring, and reviewing work; ensure that employees follows policies and procedures and maintain a healthy working environment.
- Responds to grievances.
- Collaborated with internal teams to address and resolve customer concerns, maintaining strong client relations.
- Responded to customer service inquiries, complaints, and requests, ensuring timely and effective resolution.
Media Administrator
Jesus Calls
Chennai
11.2022 - 12.2023
- Facilitated the coordination of Media Work Report and Departmental meetings.
- Effectively managed relationships and deals with television channels, overseeing agreements, payments, and follow- ups.
- Interacted with Prayer Towers across India to coordinate and reach out to individuals, ensuring timely communication and support.
- Established connections with external vendors to stay informed about the latest market technology and trends.
- Coordinated teams in alignment with the media structure work plan.
Administrative Manager
Meya Food Products
Kattapana
06.2022 - 10.2022
- Restructured administrative workflow, resulting in a notable 18% improvement in team efficiency.
- Collaborated with the Marketing department to formulate and maintain the overall strategy, encompassing target consumer definition, brand positioning, and brand objectives for the sales division.
- Handled customer queries related to product offerings and ensured client satisfaction.
Human Resource Recruiter
SEMS Welfare Foundation
Remote
05.2022 - 09.2022
- Oversaw executive-level recruitment, partnering with executive search firms and conducting comprehensive candidate assessments.
- Achieved a 20% reduction in time-to-fill by establishing and maintaining a robust candidate pipeline.
Content Writer
Mozart Cultures
Warsaw
04.2021 - 10.2021
- Ensured comprehensive consistency in style, fonts, images, and tone across all content.
- Employed analytics to evaluate the success of each piece of content, providing recommendations for future content creation and contributing to a significant 17% enhancement in overall content performance.
Marketing Production Coordinator
Meya Food Products
Kattapana
05.2018 - 09.2018
- Achieved seamless coordination of marketing production activities, ensuring the timely delivery and elevated quality of marketing materials.
- Successfully collaborated with cross-functional teams, integrating creative, design, and marketing efforts to execute campaigns that consistently met or exceeded objectives.
- Demonstrated efficient management of project timelines, budgets, and resources, resulting in the successful achievement of marketing goals.
Event Coordinator
MCI Group
Bangalore
05.2017 - 06.2017
- Achieved seamless coordination of end-to-end logistics for events, covering venue selection, catering, and audio-visual requirements.
- Successfully managed event budgets, ensuring cost- effectiveness and strict adherence to financial guidelines.
- Demonstrated effective collaboration with vendors, negotiating contracts, and cultivating positive relationships to achieve seamless event execution.
Education
M.A - Tourism & Recreation
Vistula School Of Hospitality
B.S.C - Visual Communications
Hindusthan College Of Arts & Science
Skills
- Resource Planning
- Customer Service Understanding
- Project Support
- Records Maintenance
- Hiring and Retention Strategies
- Project Requirements
- Digital Content Development
- Meeting Arrangements
- Regulatory Requirements
- Schedule Coordination
- Workflow Management
- Project Management
- Food Service Regulations
- Event Logistics Management
- Marketing Initiatives
Languages
English
Polish
Arabic
Spanish
Hindi
Tamil
Malayalam
Consent
I consent to the processing of personal data provided in this document for the purposes of the recruitment process in accordance with the Act of 10 May 2018 on the Protection of Personal Data (Journal of Laws 2018, item 1000) and in accordance with Regulation (EU) 2016/679 of the Parliament Of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46 / EC (General Data Protection Regulation).
Work Authorization
Poland Residence Card Holder: Obtained via work permit and Polish diploma, authorizing unrestricted employment with any employer nationwide.
Timeline
Technical Support Consultant
Teleperformance
04.2025 - 09.2025
Digital Marketing
Gao Tek
03.2024 - 11.2024
Associate Manager
Pioneer Builders
01.2024 - 05.2024
Media Administrator
Jesus Calls
11.2022 - 12.2023
Administrative Manager
Meya Food Products
06.2022 - 10.2022
Human Resource Recruiter
SEMS Welfare Foundation
05.2022 - 09.2022
Content Writer
Mozart Cultures
04.2021 - 10.2021
Marketing Production Coordinator
Meya Food Products
05.2018 - 09.2018
Event Coordinator
MCI Group
05.2017 - 06.2017
B.S.C - Visual Communications
Hindusthan College Of Arts & Science
M.A - Tourism & Recreation
Vistula School Of Hospitality
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