Shubham Khandekar
Summary
Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. Offering 5 years of experience including 1 year of extensive leadership in Customer Service. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities.
Overview
7
7
years of professional experience
Work History
Jr. TEAM MANAGER
Majorel (Microsoft)
08.2022 - Current
- Coordinated team collaboration to share ideas and build best practices.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Led employee relations through effective communication, coaching, training, and development.
- Delivered regular team meetings for aligned work towards common goals.
- Analyzed team performance data to provide meaningful insights, enabling informed decision-making.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Cultivated positive, productive team environments, resolving conflicts quickly.
- Implemented training programs to maximise team member development and potential.
- Evaluated employee performance on monthly basis and coached and trained 15 team members, increasing quality of work and employee motivation.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Customer Service Representative
Majorel, Microsoft
10.2021 - 07.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Sought ways to improve processes and services provided.
- Cross-trained and provided backup support for organizational leadership.
- Helped TM with Monitoring the needs of other agents regarding customer issues
- Providing Solutions to customers as well as to other Agents when in need.
Lab Assistant
Gemological Institute of America, GIA
08.2018 - 12.2018
- Lab Inventory Control
- Lab report services and lab transport to complete the workflow
- Assisted with support duties such as filling products, labeling products, testing samples and taking inventory.
- Demonstrated flexibility working in a fast-paced and ever-changing environment.
- Properly calibrated and adjusted malfunctioning equipment to achieve precise test results.
Administrative Assistant
Vijay Auto Deals
04.2016 - 03.2018
- Documentation
- Contacting Clients regarding Procedures
- Looking after the Sales and Purchases and Inventory.
- Created and maintained databases to track and record customer data.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Education
MASTERS - GLOBAL MANAGEMENT
Zachodniopomorska Szkoła Biznesu W Szczecinie
Szczecin, Poland10.2021
BACHELOR OF SCIENCE - ZOOLOGY
Ramniranjan Jhunjhunwala College Affiliated With Mumbai University
Mumbai, India05.2018
Skills
- Equipment Inventory
- Team Meetings and Strategic Goals
- Negotiation and Conflict Resolution
- Team Management Understanding
- Technical Proficiency
- Strategic Vision
- Job Assignments
- Administration and Reporting
- Performance Tracking and Evaluations
- KPI Monitoring
- Good Analytical and problem-solving skill
Languages
Marathi, Hindi
Native language
English
Proficient
C2
Gaming, Cooking
I'm a enthusiastic Gamer playing strategic and FPS games.
Cooking is one of the new hobby/skill that i have acquired since moved to Poland and i love to cook since then.
Timeline
Jr. TEAM MANAGER
Majorel (Microsoft)
08.2022 - Current
Customer Service Representative
Majorel, Microsoft
10.2021 - 07.2022
Lab Assistant
Gemological Institute of America, GIA
08.2018 - 12.2018
Administrative Assistant
Vijay Auto Deals
04.2016 - 03.2018
MASTERS - GLOBAL MANAGEMENT
Zachodniopomorska Szkoła Biznesu W Szczecinie
BACHELOR OF SCIENCE - ZOOLOGY
Ramniranjan Jhunjhunwala College Affiliated With Mumbai University
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