SHUBHAM SAMSON LAL
Warsaw
Summary
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
7
7
years of professional experience
Work History
Associate III - Mitigation and Risk
TE CONNECTIVITY
06.2024 - Current
- Improved FRT by 13% (6h → 5.2h) while maintaining CSAT ≥90%.
- Inspected high-risk production lines and maintained contract accuracy and compliance.
- Executed regular merchant evaluations and compiled reporting to fulfill regulatory obligations.
- Administered master data in transactional systems, ensuring comprehensive and precise supplier and product information.
- Executed documentation tasks, identifying discrepancies and resolving issues promptly.
- Articulated forecast requirements to suppliers and synchronized plans for goods components and materials.
- Overseen purchase orders in alignment with defined rules and modified safety stock levels to secure stable supply.
- Served as primary supplier liaison, adjusting daily and weekly needs while managing escalations to ensure continuity.
- Monitored supplier performance and developed scorecards for ongoing assessment. Participated in cross-functional meetings, representing purchasing to ensure effective communication.
Customer Service Specialist
FOUNDEVER
11.2022 - 07.2024
- Gathered, organized and input information into digital database.
- Offered internal support for compliance and reporting activities.
- Met customer call guidelines for service levels, handle time and productivity.
- Partnered with client-facing teams to collect legal documents and associated information for regulatory and internal policies.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments.
Corporate Actions Analyst
EUROCLEAR BANK
07.2023 - 12.2023
- Processed 150+ instructions/week with 99% accuracy; reduced exception time by 20%.
- Received vendor invoices, validated for accuracy and routed for approval to prepare for payment processing.
- Inspected payouts and recorded transactions.
- Generated comprehensive reports on portfolio performance and risk assessment.
- Developed financial projections and forecasts.
- Tracked prices, yields and other trends to correctly interpret impacts on investment programs.
Documentation Specialist, Signer Mgmt.
CITI BANK
01.2023 - 07.2023
- Oversaw and executed documentation processes, including document updates, issuance checks, and finalization for multi‑jurisdictional client onboarding.
- Acted as primary client contact, ensuring timely query resolution and coordinating with global teams to meet onboarding requirements.
- Conducted full documentation review and due diligence to ensure all Citi constitutive documents met legal and regulatory standards.
- Maintained documentation records and managed status updates in the inventory database in line with internal procedures.
- Supported and supervised special projects (e.g., mergers, acquisitions, tax-related activities) as needed.
Senior Campus Recruiter, Emerging Talent
J.P. MORGAN CHASE
01.2021 - 01.2023
- Coordinated early-talent cycle across EMEA.
- managed interview and processes for HR documentation and onboarding.
- Formulated, guided, and implemented talent development agenda for business unit encompassing compensation, performance, culture, and leadership development.
- Engineered apprenticeship pipeline solutions to elevate organizational design, drive change initiatives, and bolster employee engagement.
- Collaborated with senior leadership to foster organizational culture aligned with business principles.
- Facilitated year-end compensation cycle while advising leaders on compensation strategies.
- Collaborated with leaders on performance and talent cycles, emphasizing succession planning and promotions.
- Delivered frontline support for HR risk and control initiatives, enhancing governance over critical processes.
- Analyzed workforce data to reveal trends and improve talent outcomes.
Customer Service Representative
SITEL POLSKA
08.2019 - 12.2020
Education
Associate of Arts - Masters in Management ( Economics & Global Trade)
Vizja University
Warsaw 01-2020
MBA -
Vizja University
Warsaw01-2019
Bachelor of Arts -
SunRise University
Rajisthan01-2017
Associate of Science -
D.D.S. Computer Education
01-2014
Skills
- Third‑Party Risk Management
- Risk Mitigation
- Escalation Management
- Critical Thinking
- Advanced Problem‑Solving
- Compliance & Controls Awareness
- Regulatory Understanding
- Metric Tracking & KPI Reporting
- Power BI
- Microsoft Excel
- Economic Forecasting
- Data Interpretation & Insights
- Dashboard Creation & Data Visualization
- Root Cause Analysis
- Project Management and process improvement
- Time Management and Multitasking
- Stakeholder & Relationship Management
- Service Now
- SAP
- Cisco Packet
- Amadeus
- Python (Learning)
- ERP/CRM Systems (JIRA, Salesforce, AWS)
Timeline
Associate III - Mitigation and Risk
TE CONNECTIVITY
06.2024 - Current
Corporate Actions Analyst
EUROCLEAR BANK
07.2023 - 12.2023
Documentation Specialist, Signer Mgmt.
CITI BANK
01.2023 - 07.2023
Customer Service Specialist
FOUNDEVER
11.2022 - 07.2024
Senior Campus Recruiter, Emerging Talent
J.P. MORGAN CHASE
01.2021 - 01.2023
Customer Service Representative
SITEL POLSKA
08.2019 - 12.2020
Associate of Arts - Masters in Management ( Economics & Global Trade)
Vizja University
MBA -
Vizja University
Bachelor of Arts -
SunRise University
Associate of Science -
D.D.S. Computer Education