Siarhei Uliashev
Warsaw, Poland
Summary
Skilled Collection/Dispute Expert with expertise in collections and success in improving accounts receivable functions and performance. Excited to bring talent to team offering opportunities for growth and advancement.
Overview
5
5
years of professional experience
Work History
Collection Specialist
Accenture
06.2020 - 04.2024
- Negotiated payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.
- Generated and distributed monthly customer statements.
- Collaborated with other departments to verify customer compliance with payment plans.
- Streamlined collections process for increased efficiency through regular review and updating of procedures.
- Trained new team members on scripts, company services, and collection strategies.
Dispute Analyst
Accenture
09.2019 - 06.2020
- Used sound judgment and available resources to make well-informed decisions for case approval or denial.
- Adhered to department processes, procedures and goal expectations for case investigations.
- Kept up to date on industry information, system changes, network rules and compliance issues.
Education
Business Administration
The Hague University of Applied Science
The Hague, Netherlands Skills
- Data entry proficiency
- Debt recovery expertise
- Client Relations
- Account Management
- Customer Relationship Management
- Bookkeeping
- Risk Management
- Credit and collections
- Quality Standards Compliance
Languages
Dutch
Bilingual or Proficient (C2)
Russian
Advanced (C1)
English
Bilingual or Proficient (C2)
French
Beginner (A1)
German
Elementary (A2)
Polish
Elementary (A2)
Timeline
Collection Specialist
Accenture
06.2020 - 04.2024
Dispute Analyst
Accenture
09.2019 - 06.2020
Business Administration
The Hague University of Applied Science
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