Summary
Overview
Work History
Education
Skills
Timeline
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SIBANISETHU MATSHOLOGWANA

Summary

Dynamic supply chain specialist with a proven track record at CBRE GROUP INC, enhancing supplier relations and streamlining database management. Expertise in ERP systems, including SAP and Dynamics AX, complements a knack for fostering interdepartmental cooperation and training newcomers. Achieved significant process improvements and customer satisfaction in fast-paced environments., worked for more than 24 countries, in Europe, Asia, Africa and America.

Overview

3
3
years of professional experience

Work History

VENDOR MASTER ADMINISTRATOR

CBRE Group Inc.
10.2022 - 01.2025
  • Creating, submitting and approving POs.
  • Strong knowledge of MDM tools, Dynamics AX, PeopleSoft, SAP, Iscala, JDE, Coupa, Service now as well as Smartsheet.
  • Providing training and support to the new joiners on the onboarding and maintenance process.
  • Verify the accuracy of the invoice then process invoices in the system.
  • Approved and paid invoices before deadline compliance with established procedures and local legal requirements.
  • Processes the system in compliance with established procedures and local legal requirements.
  • Reconciliation and assistance in finance reporting.
  • Month-end auditing.
  • Provided timely and detailed communication to internal and external stakeholders.
  • Responded to telephone inquiries and complaints following standard operating procedures.



MYSUPPLIER ADMINISTRATOR

CBRE GROUP INC
08.2022 - 10.2022
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Maintained personnel records and updated internal databases to support document management.
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
  • Maintained accurate documentation of company policies and procedures for easy reference by all employees.
  • Developed and maintained up-to-date database of contacts, facilitating quick and efficient communication.

Customer Service Representative

Sitel
09.2021 - 06.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.

Education

Master of Arts - Logistics And Supply Chain Management

WSZIA
Opole, Poland
01-2026

BACHELOR OF - INTERNATIONAL BUSINESS MANAGEMENT

VINCENT POL UNIVERSITY
02-2024

Skills

  • Project Management
  • Public Relations
  • Teamwork
  • Time Management
  • Leadership
  • Effective Communication
  • Critical Thinking
  • Problem solving skills
  • Microsoft Office Suite (Excel, Outlook, PowerPoint, Word)
  • Cyber security
  • Basic knowledge of CRM solutions

Timeline

VENDOR MASTER ADMINISTRATOR

CBRE Group Inc.
10.2022 - 01.2025

MYSUPPLIER ADMINISTRATOR

CBRE GROUP INC
08.2022 - 10.2022

Customer Service Representative

Sitel
09.2021 - 06.2022

Master of Arts - Logistics And Supply Chain Management

WSZIA

BACHELOR OF - INTERNATIONAL BUSINESS MANAGEMENT

VINCENT POL UNIVERSITY

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