Sibusisiwe Muchenje
Zielona Gora
Summary
Goal-driven Personnel with extensive background managing busy operational areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation. Approachable Team member with experience in hospitality industry. Motivated, reliable and willing to go extra mile to please guests and the organization leadership. Adept in swiftly handling hotel reservations. Attentive Concierge with experience in hospitality and leisure service roles. Confident team player skilled in building positive relationships for productive working and customer environments. Multitasks and prioritizes well to manage busy, varied workloads successfully.
Overview
9
9
years of professional experience
Work History
Factory Production Worker
Auroom Staffing Solutions
07.2023 - Current
- Carefully packaged finished products and prepared for shipment.
- Unloaded and loaded items from conveyors, machines, and conveyances.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Operated 3 machines proficiently and in compliance to safety standards.
Sales Agent
Jumeirah Messillah Beach Kuwait
03.2023 - 06.2023
- Increased sales and customer satisfaction through personalized servicing.
- Assisted call-in customers with questions and orders.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Adjusted sales scripts to better target needs of specific individuals, boosting sales by 15%
Concierge
Four Seasons Hotel Kuwait
10.2021 - 01.2023
- Updated front desk's concierge book daily so that guests had access to relevant local information
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills
- Supported local sports teams, museums, restaurants and other tourist- oriented spots by promoting events to hotel guests
- Handled external requests for benefits and claims support, answering questions and directing individuals to correct personnel for assistance
- Helped ineligible applicants obtain outside services, advising on options and assisting with referrals
Restaurant Hostess
Four Seasons Hotel Kuwait
08.2019 - 09.2021
- Welcoming guests with cheerful smiles and also guest recognition to regular, VIP guest and repeat guests -
- Managed restaurant reservations, skillfully maximising guest capacity whilst preventing overbooking
- Managed in-person and telephone guest enquiries, customer service requests and reservation bookings using OpenTable
- Accurately processed credit card, cash and gift certificate payments from customers
- Kept detailed payment records throughout shifts, completing up certain of cash and card payments daily.
Front Office Receptionist
Hotel Mojo Cape Town
06.2017 - 07.2019
- Greeted customers promptly and professionally, providing friendly, knowledgeable assistance
- Responded to telephone enquiries from clients, vendors and members of public.
- Making guest reservations through telephone and also walking in guests
- Maintained reception area in orderly manner to provide visitors with positive first impression of company
- Confirmed transactional data
- Answered and helped resolve enquiries from clients, vendors and general public
- Reduced waiting times through effective time and resource management
Banquet server
Century City Conference Center and Hotel Capetown
01.2016 - 05.2017
- Maintained safe environment for staff and guests, promptly reporting accidents and near-accidents to Management
- Optimized transition between functions, cleaning space after banquet completion and verifying equipment and supplies were stored and restocked
- Facilitated efficient food and beverage service at fast-paced establishment, serving 50+ guests per shift
- Smoothened operations during peak hours, providing bar support to accommodate staff shortages
- Set tables for high-end luxury events, employing table clothes and cutlery to achieve impeccable presentation
- Delivered exceptional, friendly and fast service
Waitress
Primi Piatti Cape Town
02.2015 - 01.2016
- Giving out menus and taking orders for food and drink
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards
- Provided friendly, courteous service, maximizing positive customer satisfaction ratings
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns
Education
Diploma - Hospitality management
Peoples College
Zimbabwe12.2014
Certificate in Hospitality Admin Management - Hospitality Administration And Management
Peoples College
Peoples College12.2013
Skills
- Problem solving
- Good communication skills
- Expert multitasker
- Efficient under pressure
- Conflict resolution techniques
- Guest rapport
- Upbeat, outgoing and positive
- Opera software
- Travel coordination
- Outstanding customer service
- Courteous
- Air travel
- Reservation management
- Multidisciplinary teamwork
Timeline
Factory Production Worker
Auroom Staffing Solutions
07.2023 - Current
Sales Agent
Jumeirah Messillah Beach Kuwait
03.2023 - 06.2023
Concierge
Four Seasons Hotel Kuwait
10.2021 - 01.2023
Restaurant Hostess
Four Seasons Hotel Kuwait
08.2019 - 09.2021
Front Office Receptionist
Hotel Mojo Cape Town
06.2017 - 07.2019
Banquet server
Century City Conference Center and Hotel Capetown
01.2016 - 05.2017
Waitress
Primi Piatti Cape Town
02.2015 - 01.2016
Diploma - Hospitality management
Peoples College
Certificate in Hospitality Admin Management - Hospitality Administration And Management
Peoples College
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