Sifundile Mtunzi
Lodz,10
Summary
I am always energetic and eager to learn new skills. Diligent and personable customer service representative seeking a position in which my communication skills combined with my problem-solving skills can be useful in serving customers. Capable of handling multiple tasks in a fast-paced environment. Able to keep customers happy and smiling while resolving their issues in the shortest time possible
Overview
8
8
years of professional experience
Work History
Factory Production Worker
PPUH Prosper Sp.zo.o
05.2023 - Current
- Unloaded and loaded items from conveyors, machines, and conveyances.
- Carefully packaged finished products and prepared for shipment.
- Exceeded daily production targets consistently due to efficient time management skills and strong attention to detail.
- Operated Number machines proficiently and in compliance to safety standards.
- Collaborated with team members to meet production deadlines, ensuring customer satisfaction.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Upheld cleanliness standards throughout the factory floor, ensuring a hygienic work environment conducive to productivity.
Customer service representative
Telone
01.2019 - 12.2020
- Company Overview: Internet Service Provider
- Assisting customers on internet problems be it on their computers or cell phones
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem
- Achievements/Tasks
Housekeeping Room Attendant
Indaba Hotel
05.2017 - 01.2019
- Company Overview: Today the hotel boasts an impressive260 hotel bedrooms,24 conference rooms,2 restaurants, the Mowana Spa and a host of other excellent facilities
- Greet all guests and assist them with check-in and check-out
- Maintain a positive attitude and friendly demeanor
- Respond to all guest questions and requests
- Manage guest bookings and reservations
- Achievements/Tasks
Education
GED - Arts
Nketa High School
Bulawayo08.2005
Skills
- Constant learning
- Research
- Time management
- Attention to detail
- Communication skills
- Interpersonal skills
- Flexibility
- Customer service
- Housekeeping hard skills
- Team work
- Patient
LANGUAGES
English
Native or Bilingual Proficiency
Hobbies and Interests
Audio books, Reading, Travelling, Volunteering, Shopping, Swimming
Timeline
Factory Production Worker
PPUH Prosper Sp.zo.o
05.2023 - Current
Customer service representative
Telone
01.2019 - 12.2020
Housekeeping Room Attendant
Indaba Hotel
05.2017 - 01.2019
GED - Arts
Nketa High School
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