Silvia Szot

• Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
• Streamlined communication between cabin crew members, fostering a cohesive and efficient team environment.
• Provided expert knowledge on flight services and amenities, answering passenger inquiries promptly and accurately.
• Managed inventory of in-flight food and beverage items for optimal resource utilization.
• Trained new cabin crew members on company policies, customer service standards, and emergency procedures to ensure consistently high-quality service delivery.

Station manager at Cologne Bonn Airport. Crew room

• Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
• Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.