Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Simbarshe Tembo

Wroclaw

Summary

Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. specialize in quality, speed and process optimization. Articulate, energetic and results-orientated with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

Work History

Cash Processing

Wiley Edge
06.2023
  • Streamlined cash processing tasks for increased efficiency and accuracy in daily operations.
  • Supported the efficient operation of cash processing centers by accurately sorting, counting, and verifying large sums of currency.
  • Prevented potential losses by identifying counterfeit currency during daily cash processing tasks.
  • Served as a point of contact for client inquiries and concerns, providing timely resolution and ensuring ongoing trust in the organization''s cash processing services.
  • Monitored cash handling procedures closely, accurately processing transactions while minimizing discrepancies at the end of shifts.
  • Managed daily cash requirements by monitoring bank account balances and ensuring adequate funds were available for payment processing.

Customer Service Representative

Transcomos
02.2020 - 08.2020
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Recommended products to customers, thoroughly explaining details.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded proactively and positively to rapid change.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Served as a point of contact for client inquiries and concerns, providing timely resolution and ensuring ongoing trust in the organization''s cash processing services.
  • Improved cash processing efficiency by implementing streamlined procedures and organizational systems.
  • Maintained strict security protocols, resulting in reduced risk of theft or loss during cash processing operations.
  • Utilized advanced software tools for accurate tracking and recording of processed funds, enhancing data integrity within the organization.
  • Assisted with daily audits, ensuring all processed transactions were accurate and complete.
  • Trained new employees on proper cash handling techniques, contributing to the overall success of the team.

Education

BBA - International Business Management

Vincent Pol, University
11.2023

High School Diploma -

Bulawayo Adventist High School
11.2019

Skills

  • Team work
  • Time management
  • Computer Literate
  • Upbeat and Positive Personality
  • Efficient and Detail-Oriented
  • Customer Account Management
  • Critical Thinking
  • Order Fulfillment
  • Cash handling expertise
  • Stress Tolerance
  • Data entry proficiency
  • Numeric Competence
  • Transaction Recording
  • Accurate Counting
  • Cash Handling
  • Bookkeeping

Languages

English
Advanced (C1)

Timeline

Cash Processing

Wiley Edge
06.2023

Customer Service Representative

Transcomos
02.2020 - 08.2020

BBA - International Business Management

Vincent Pol, University

High School Diploma -

Bulawayo Adventist High School

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Simbarshe Tembo