Siphosenkosi Dube
Poland
Summary
Second year student, doing fourth semester. With experience in customer service and willing to learn and upgrade career wise, so as to gain experience in my field of study. Familiar with Azure DevOps, quick to learn and a proactive teamplayer focused on delivering high quality work and archieving project success.
Overview
2
2
years of professional experience
Work History
Call Center Representative
Square webbly
08.2024 - 02.2025
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded proactively and positively to rapid change.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Held zoom calls to clarify payments
Customer Service
TelOne wireless
Blawayo
02.2023 - 08.2023
- Data entry
- Customer communication
- Invoicing
- Operation of SAGE software
- Planning and coordination
- Time management
- Reconciliation of accounts
- Booking meetings
- Data analysis
- Phone systems
- CRM software
- Email management
- Knowledge Bases
Education
High School -
Wanezi High School
Zimbabwe11.2022
Bachelors - Computer Engineering
Vistula University
Warsaw09-2027
Skills
Frontend:HTML/CSS,JavaScript
Backend: My SQL server
Tools: Git, Visual Studio, VS code
Data entry
Email management
Communication
LANG
Polish
Elementary
English
Native or Bilingual
Timeline
Call Center Representative
Square webbly
08.2024 - 02.2025
Customer Service
TelOne wireless
02.2023 - 08.2023
High School -
Wanezi High School
Bachelors - Computer Engineering
Vistula University
Disclaimer
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