SIRAK YAYINU
Warsaw
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. In addition with savvy expert experienced in troubleshooting computer hardware and software issues in customer faced environments with strong organizational skills.
Overview
3
3
years of professional experience
Work History
Quality Assurance
Lionbridge Technologies, Inc
08.2022 - Current
- Researched new tools and technologies for potential use
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration and teamwork.
- Analyzed and tested different builds to identify, trace and help resolve bugs.
- Developed reports and materials for key stakeholders related to quality goals, progress and challenges
- Collaborated with software engineers and game developers with providing feedback on quality and playability improvement suggestions
- Adhered to standardized software quality assurance best practices, policies and processes
Customer Service Representative
Ethiopian Telecommunication
05.2020 - 08.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Bachelor of Science - Computer Engineering
Wrocław Business Academy in Applied Sciences
Poland03.2025
Bachelor of Science - Electrical And Computer Engineering
Mekelle University
Mekelle, Ethiopia03.2020
Skills
- Microsoft 365
- Customer Relations
- Computer Proficiency
- Software Functionality Feedback
- Bug Detection and Reporting
- Software Development Tools: JIRA
- Call Center Operations
- Customer Support
- Technical Troubleshooting
- Keen analytical skills
Hobbies
- Reading
- Robotics
- Attending seminars
- Robotics
- Games
Languages
English
Advanced
C1
Polish
Beginner
A1
French
Beginner
A1
Timeline
Quality Assurance
Lionbridge Technologies, Inc
08.2022 - Current
Customer Service Representative
Ethiopian Telecommunication
05.2020 - 08.2021
Bachelor of Science - Computer Engineering
Wrocław Business Academy in Applied Sciences
Bachelor of Science - Electrical And Computer Engineering
Mekelle University
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