Sofiia Dovha
Krakow
Summary
A hard-working and dedicated worker, I have experience in teamwork and manager roles. Energetic, self motivated, happy, optimistic and enthusiastic person with numerous skills and qualities that I believe will add value to your team.
My top qualifications include my ability to think ahead, manage time efficiently and communicate effectively with others.
Overview
6
6
years of professional experience
Work History
Assistant Manager
UNI Sp. Z O. O.
05.2021 - 08.2023
- Providing direct contact with IKEA employees
- Preparation and assembly of the necessary goods for the order,
- Verification of necessary documents for export
- Supporting the general manager as needed
Customer Service
Inpost
06.2022 - 08.2022
- Receiving and escalating requests from external and internal clients.
- Support incoming and outgoing phone calls from customers.
- Providing customers with up-to-date information on products and services.
Manager Assistant
Cynamon
03.2019 - 12.2020
- Supervising, leading, helping and motivating employees
- Reporting any problems or accidents to senior management
- Managing customer complaints and resolving their issues
- Setting up and organizing schedules
- Working with stuff and with customers
- Completed regular inventory counts to verify stock levels
Waitress
Trattoria Due Tavoli
09.2017 - 02.2019
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Provide excellent customer services
- Always strive towards best customer satisfaction
- Make suggestions based on customers preferences
- Take and serve food/drinks orders
- Deliver checks and collect payments
- Cooperate and communicate with all serving and kitchen staff
Financial Adviser
Phinance S.A. (paid Work Experience)
10.2018 - 01.2019
- Met with clients to discuss assets, expenses, and long-term and short-term investment goals
- Searching for new customers
- Assessing client's overall financial picture, understand their needs and develop a solid financial plan
- Guiding clients towards a profitable and secure financial decision
- Cultivate client base and build win-win relationships
Education
Bachelor - Management And Administration
Lutsk National Technical University
Lutsk06.2020
Bachelor - Human Resources
Krakow University of Economics
Kraków10.2019
Skills
- Time management
- Fast adaptation to new
- Attention to detail
- Patience
- Prioritization
- Teamwork
- Self motivation
- Flexibility
- Communication skills
Languages
Ukrainian
Native language
English
Upper intermediate
B2
Polish
Advanced
C1
Russian
Advanced
C1
Timeline
Customer Service
Inpost
06.2022 - 08.2022
Assistant Manager
UNI Sp. Z O. O.
05.2021 - 08.2023
Manager Assistant
Cynamon
03.2019 - 12.2020
Financial Adviser
Phinance S.A. (paid Work Experience)
10.2018 - 01.2019
Waitress
Trattoria Due Tavoli
09.2017 - 02.2019
Bachelor - Management And Administration
Lutsk National Technical University
Bachelor - Human Resources
Krakow University of Economics
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