Sofiya Nyckolaichuck
Summary
Results-driven E-commerce and Marketing Specialist with expertise in digital marketing, brand management, and online retail. Proven track record of enhancing customer experiences, driving revenue growth, and managing successful brand campaigns. Skilled in data-driven strategies, trend identification, and cross-functional team collaboration.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Marketing Operations Lead Manager
The Capital
04.2024 - Current
- Managed daily operations, ensuring timely delivery of high-quality products and services to clients.
- Conducted regular performance assessments, providing constructive feedback, and identifying areas for growth and development among team members.
- Reduced operational costs through continuous improvement initiatives and cost-saving measures.
- Championed change management efforts across organizational departments, assisting employees in adapting to new policies or procedures effectively.
- Monitoring lead qualification and their transfer to the rental and sales department.
- Monitoring the lead path from processing to deal closure.
- Reporting on the addition of new properties to CRM.
- Managing and analyzing the lead funnel, solving issues.
- Proposing and implementing new strategies to increase efficiency.
- Meeting lead generation and deal closure targets.
- Monitoring the market and implementing new approaches.
- Collaborating with other departments to achieve shared goals.
- Preparing analytical reports and providing recommendations for process improvement
Sales Manager
VSB Store
07.2023 - 07.2024
- Analyzed market trends and customer data to identify new sales opportunities, resulting in a increase in sales.
- Developed and maintained strong relationships with customers, resulting in increased sales
- Analyzed market trends and customer data to identify new sales opportunities, resulting in increase in sales.
- Discussing a products price, payment terms, delivery schedules, warranties, and other conditions with prospective clients.
- Managed day-to-day operations of the sales team and collaborated with marketing for brand campaigns..
- Cooperation with procurement, marketing and delivery departments
Operation Manager
Canadian Visa Application Centre
7 2022 - 7 2023
- Developed and implemented a customer service strategy that improved customer satisfaction by 20%
- Collaborated with cross-functional teams, including accounts and marketing, to ensure brand consistency.
- Analyzed customer feedback and market trends to optimize service offerings.
E-commerce Assistant Manager
Mountain Book
10.2018 - 07.2019
- Helped in developing startup with my analytical thinking and tools knowledge.
- Created reports and documents as requested by the office manager.
- Cooperation with external companies.
- Researched opportunities across online media channels.
- Created and managed e-commerce activities.
Education
Master - Advertising and Media Management
Jagiellonian University
10.2022 - Current
Jagiellonian Language Centre - undefined
Jagiellonian University
10.2020 - 2021.06
Data Protection Policy - undefined
VFS Global
Bachelor - Public Management
Jagiellonian University Cracow
10.2019 - 2022.06
Skills
Adaptability
Customer Relationship Management
Operations Management
Procedure Implementation
Business negotiation knowledge
Acknowledgment of customer needs
Critical thinking and problem solving
Communication Skills
Effective Time Management
Customer Service
Fast Learner
Adaptability
Knowledge of tools
- Digital Marketing: Google Ads, Facebook Ads, Retargeting, Marketing Automation, Otodom
- Analytics: Adobe Analytics, Google Analytics, A/B Testing, Excell, Jira
- Design: Photoshop, Canva, Powtoon
- E-commerce Platforms: Shopify, Allegro, Baselinker
- СRM: Baselinker, EstiCRM
- Payments: Przelewy24, FONDY
Languages
Ukrainian
Proficient
C2
Russian
Proficient
C2
English
Advanced
C1
Polish
Advanced
C1
Timeline
Marketing Operations Lead Manager
The Capital
04.2024 - Current
Sales Manager
VSB Store
07.2023 - 07.2024
Master - Advertising and Media Management
Jagiellonian University
10.2022 - Current
Jagiellonian Language Centre - undefined
Jagiellonian University
10.2020 - 2021.06
Bachelor - Public Management
Jagiellonian University Cracow
10.2019 - 2022.06
E-commerce Assistant Manager
Mountain Book
10.2018 - 07.2019
Operation Manager
Canadian Visa Application Centre
7 2022 - 7 2023
Data Protection Policy - undefined
VFS Global
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