Soju Rajan
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Driven by a track record of enhancing operational efficiency and exceeding sales targets at Next Education Ind Pvt Ltd, I excel in customer support and CRM software management. Leveraging skills in complaint resolution and data-driven decision-making, I've significantly reduced customer complaints and fostered a culture of continuous improvement and accountability.
Overview
5
5
years of professional experience
Work History
Quality Control Analyst
CTDI
02.2022 - Current
- Conducted root cause analysis for recurring issues, developing long-term solutions to prevent recurrence.
- Provided training to new hires on quality control procedures, fostering a culture of excellence within the team.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Improved overall production efficiency by identifying and resolving quality control issues.
- Conducted data review and followed standard practices to find solutions.
- Developed comprehensive documentation, maintaining accurate records of quality control results and actions taken.
- Reduced customer complaints with consistent monitoring of products for adherence to company standards.
- Analyzed quality and performance data to support operational decision-making.
Business Development Executive
Next Education Ind Pvt Ltd
09.2019 - 12.2020
- Developed strategy to combat increased competitive presence within territory.
- Cultivated a high-performance culture rooted in accountability, transparency, trustworthiness, and continuous learning to drive company success.
- Managed and organized internal communication to hold staff accountable to priorities.
- Consistently exceeded sales targets through diligent tracking of leads, systematic follow-up strategies, and excellent closing skills during negotiations.
- Negotiated client contracts and agreements to cultivate profitable business transactions.
- Monitor receipt and disbursement of funds through to settlement.
Education
Master of Arts - Business Management
Warsaw University Of Business
Warsaw, Poland09.2024
Bachelor of Arts - Business Administration And Management
Chaudhary Charan Singh University Meerut
Meerut, India04.2019
Skills
- Customer Support
- Payment Processing
- System Documentation
- Client Services
- Meeting deadlines
- Order Processing
- CRM Software
- MS Office
- Complaint resolution
- Microsoft Excel
- Cash Reconciliation
- Report Preparation
Timeline
Quality Control Analyst
CTDI
02.2022 - Current
Business Development Executive
Next Education Ind Pvt Ltd
09.2019 - 12.2020
Master of Arts - Business Management
Warsaw University Of Business
Bachelor of Arts - Business Administration And Management
Chaudhary Charan Singh University Meerut
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