SOLOMON JUDE JOHN ZACHARIA PRABAKAR
Warsaw
Summary
Experienced and adaptable professional seeking a challenging position in a competitive environment. Resourceful with strong academic skills to contribute to organizational success. Committed to driving efficiency and achieving strategic objectives. Proven track record of delivering results in fast-paced settings. Passionate about continuous skill enhancement and making a positive impact on the team and company.
Overview
6
6
years of professional experience
Work History
Senior AML Specialist (KYC Investigations IV)
ING Hubs Poland
01.2023 - Current
- The focus of the role is in supporting all TM Remediation Funnel processes when and where needed.
- Primary responsible for alert investigation on a retroactive review of activity, known as a Lookback. Conducting investigation on transactions information of historical data.
- Analysis and background research on clients (I.e., wholesale banking, private banking, retail, correspondent banking)
- Produce a comprehensive report documenting the findings of the review/investigation, while also preparing case files that include the requisite supporting documentation.
- Conducting Quality Check process on cases for Junior analysts
- Raising RFI's and SAR/UAR reports for escalation to MLRO Team. Monitored ongoing remediation efforts, adjusting strategies as needed to achieve desired outcomes.
- Risk-based investigations on transaction monitoring alerts and cases.
Compliance AML Execution Specialist
Citigroup Inc
09.2021 - 12.2022
- Assist with the investigations and research on potentially suspicious clients using various internal and external systems and databases
- Document and report the review/investigation findings and prepare case files with the required supporting documentation
- Work with AML team to summarize, in writing, clear and concise findings of the investigation
- Advise senior management on next steps and provide recommendations on the next course of action (relationship retention, termination, Suspicious Activity Report (SAR))
- Assist AML team with managing risks by analysing the root cause of issues and impact to business
Work Force Management (WFM) Coordinator
Sitel Polska (eBay Inc project)
01.2021 - 08.2021
- Company Overview: eBay Inc, which is an American multinational e-commerce corporation that facilitates consumer-to-consumer and business-to-consumer sales through its website
- Performs Workforce Management reporting, analysis, recommendations, and administrative tasks related to staffing and scheduling functions
- Monitor’s enterprise service levels via the Symposium and real time adherence applications (RTA)
- Compiles, enters data, and interprets departmental statistical data
- Extracts data from eWFM and Symposium to produce ad hoc reports or other required output documents and reviews said documents for content and accuracy
- Performs analysis to determine impact to available resources for the day, strategizes solutions to meet goals
Operation Check Point Mentor
Sitel Polska (LYFT Project)
10.2019 - 01.2021
- Mentoring new recruits about the procedure and applying global standards
- Assisting the agents to learn process quickly and increase the productivity to the production line
- Track the process of improvement
- Responsible for taking manager calls, helping the agent with their doubts and issue during the calls and email
Safety Associate
Sitel Polska (LYFT Project)
10.2018 - 01.2021
- I compile weekly reports on customer interactions and feedback, enabling the development of customer service analytics and insights
- Through collaboration with legal and support teams, I ensure compliance with company norms and facilitate additional operations, fostering customer satisfaction and preserving the company's reputation and loyal client base
Education
Master of Science - Global Production Engineering and Management
Warsaw University of Technology
Warsaw, Poland02.2020
Bachelor of Engineering - Mechanical Engineering
Anna University
Chennai, Tamil Nadu04.2016
Skills
- Certifications in ACAMS (CTMA - Certified Transaction Monitoring Associate, AML Foundations and Sanctions Compliance Foundations)
- Certifications in ICA (ICA Specialist Certificate in Anti Money Laundering and Art, Correspondent Banking)
- Project management
- MS-Office tools (Excel: Advanced Formulas and Functions)
- Case management tools (Nextgen, FCRM), Oracle (FLEX)
- Aspect (eWFM tool and RTA tool)
Timeline
Senior AML Specialist (KYC Investigations IV)
ING Hubs Poland
01.2023 - Current
Compliance AML Execution Specialist
Citigroup Inc
09.2021 - 12.2022
Work Force Management (WFM) Coordinator
Sitel Polska (eBay Inc project)
01.2021 - 08.2021
Operation Check Point Mentor
Sitel Polska (LYFT Project)
10.2019 - 01.2021
Safety Associate
Sitel Polska (LYFT Project)
10.2018 - 01.2021
Master of Science - Global Production Engineering and Management
Warsaw University of Technology
Bachelor of Engineering - Mechanical Engineering
Anna University
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