SONIA ARORA

A cooperative and dependable employee with 7+ years of experience
Eager to support and maintain a high level of customer service, and analyze data and reports. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.

Maintained material inventories to achieve production schedules. Helped staff with special projects by setting up schedules and organising resources. Assisted in various areas of manufacturing. Handling cial activities in management department like meetings, mails queries, presentations etc. Advanced carefully planned strategies to improve company business. Ensured that all ce equipment was in proper working order. Worked with other departments including delivering and HR. Trained and mentored new ce staff. Answered multi-line telephone, e-mails and chats in a professional manner Prepared bi-weekly reports by collecting and analyzing contractor and project information. Key Achievements: Responded to contractor and customer requests (phone, email, Web) by answering questions, providing informatio n, and presenting solutions to problems. Developed strong, proactive, customer-focused relationships with contractors to help drive demand. Social Media Marketing UX Design (ongoing)