Summary
Overview
Work History
Education
Skills
Certification
Moving to
Current city
Personal Information
Languages
Timeline
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Sonia Dubey

Sonia Dubey

Compliance/Financial Crime analyst
Katowice

Summary

Detail-oriented professional with nearly 12+ years of work experience in multinational companies; targeting managerial level assignments in Operations. Experienced and accomplished financial crime analyst. Excel in conducting risk based review within the transaction monitoring, fraud prevention, acquiring fraud domains. Possess hands-on experience working with JIRA, meeting strict deadlines and targets while maintaining highest quality. Passionate about optimizing processes to drive organizational success.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Senior Compliance / Financial crime Analyst, Transaction Monitoring (Risk Based Review)

Revolut Ltd.
11.2021 - Current
  • The main responsibility is to check the source of funds, monitor transactions plus investigate suspicious financial activity
  • Conduct KYC checks including verifying customers identity, address and online presence
  • Handle sensitive and confidential information
  • Monitor transactions in real time for fraudulent activity, such as account take over and suspicious activity
  • Identify and analyze alerts generated by the monitoring system in order to identify potential suspicious activity
  • Perform screening to check transactions are not associated with sanctioned individuals
  • Raise Unusual activity report suspicious activity including red flags indicating money laundering, acquiring fraud, money mulling
  • Experience working on the service desk (Jira tickets) directed to the Transaction monitoring team
  • Keep up to date with the latest fraud scams and cyber crime investigations with e-learning
  • Collaborate with other fin-crime departments to ensure the safety and security of the customer's account
  • Achievement : Got promotion within a short span of time to Risk based review analyst within the transaction monitoring team, based on strong performance within two years received 5 strong ratings (highest rating) in quarterly performance reviews.
  • I have been part of new projects within the transaction monitoring team such as 4 Eye Checks Risk Based Review.

Incident Specialist

Wicrosoft
10.2017 - 03.2019
  • Provide limited technical support to professional customers of Microsoft
  • Resource Coordinator for Premier and major clients of Microsoft
  • Created premier cases and routing to specific departments
  • Provided updates to clients and customers regarding technical issues raised by them and allocating resources in case of non-availability of engineers.

Google Ad sense Quality Evaluator India Market

Pactera Technologies
04.2014 - 12.2016
  • Major responsibility was to communicate with linguist and engineering teams to improve advertising quality
  • Tracked the quality of advertisements for Google Ad-sense project
  • Tracked mobile applications metrics and relevancy of advertisements
  • Specialist for Native language (Hindi-Indian Market) against Google’s advertising products
  • Analyzing and adding the data for machine learning
  • As a senior mentor conducted briefing and training sessions for new members.

Benefits Operations Administrator/Analyst (Defined Contributions)

AON
12.2007 - 07.2011
  • Provide reports to US team
  • In Charge of preparing and ensuring the Daily Productivity report’s accuracy
  • Responsible handling a team of 8 people and checking the accuracy of the tasks performed by them
  • Government reporting and verifying the data for the annual 402G, 415 & 401(K) (17) limits and contributions for various clients like Dell, Target etc
  • Supported clients in Ad Hoc requests
  • Creating SOP for the team, Trained associates on the new processes
  • Provided constructive feedback to the team members.

Quality Team leader customer support for Amazon.com

IBM
- 11.2007
  • Track shipments on behalf of customers
  • Trained and provided team members with updates and corrective measures
  • Maintained an effective complaint management system
  • Helped team members to achieve measurable quality and customer satisfaction levels
  • Provided constructive feedback for any mistakes happened on calls by the agents.

Education

Bachelor’s degree (Zoology) -

Delhi University

Skills

  • Confluence
  • Jira
  • Slack
  • MS office
  • Google docs
  • Strong international organizational skills with the ability to multitask and prioritize work
  • Strong analytical skills, problem solving attitude
  • Strong written and verbal communication skills
  • Time Management skills
  • Ability to work under pressure
  • Good team player
  • Leadership

Certification

Certified Scrum Master from Scrum Alliance

Moving to

Spain in September 2024

Current city

Katowice, Poland

Personal Information

Nationality: Indian

Languages

Hindi
Native language
English
Proficient
C2

Timeline

Senior Compliance / Financial crime Analyst, Transaction Monitoring (Risk Based Review)

Revolut Ltd.
11.2021 - Current

Incident Specialist

Wicrosoft
10.2017 - 03.2019

Google Ad sense Quality Evaluator India Market

Pactera Technologies
04.2014 - 12.2016

Benefits Operations Administrator/Analyst (Defined Contributions)

AON
12.2007 - 07.2011

Quality Team leader customer support for Amazon.com

IBM
- 11.2007

Bachelor’s degree (Zoology) -

Delhi University

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Sonia DubeyCompliance/Financial Crime analyst