Sonia Polycarp
Warsaw
Summary
I am a dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. I am also Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. I adjust easily and i am also able to bring new ideas with actions to achieve efficient results for an organisation
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Smile Nigeria
03.2019 - 08.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Front Desk Receptionist
The Landmark Hotel
04.2018 - 05.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Trained new team members on company procedures, customer service and issue resolution.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Education
Master of Science - Energy Management
Vistula University
Warsaw, Poland2025
Bachelor of Science - Human Resources Management
Institut Superieur De Communication Et De Gestion
Benin Republic07.2017
Skills
- Customer Relations
- Management Skills and Good Leadership
- Managing Multiple Tasks
- Business communication Skills (Verbal and Written)
- Quality Control
- Research
- Conflict Mediation
Languages
English
Native language
Timeline
Customer Service Representative
Smile Nigeria
03.2019 - 08.2023
Front Desk Receptionist
The Landmark Hotel
04.2018 - 05.2019
Master of Science - Energy Management
Vistula University
Bachelor of Science - Human Resources Management
Institut Superieur De Communication Et De Gestion
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