Sonja Mosiej
SONJA,IN
Summary
A competent and enthusiastic Customer Service Representative is looking for a Team Leader role at Arrow Electronics, Inc. Seeking to utilize my time management, problem solving and team motivation skills to successfully lead customer service teams and
accomplish department goals.
Overview
14
14
years of professional experience
1
1
Language
Work History
Junior Customer Service Representative
Arrow Electronics, Inc
07.2021 - 08.2022
Customer Service Representative
Arrow Electronics, Inc
01.2009 - 01.2022
- Communication with Customers, Suppliers and delivering after-sales service for Business Customers (telephone, mail)
- Order Management
- Managing and handling of all relevant backlog alerts
- Managing and responding to all requested customer backlog changes
- Close cooperation with other departments like Sales, Asset and Logistics
- Driving On-Time-Delivery performance in line with customer and company goals
- Generating customer satisfaction
- Driving efficiency.
SERVICE DESK ADMINISTRATOR
WIPRO IT SERVICES POLAND SP. Z O
08.2020 - 06.2021
- Resolving customer issues
- Correspondence via phone and e-mails
- Leading the Que Management Team
JUNIOR SPECIALIST
CUSTOMER SERVICE/ TRANSCOM WOLDWIDE POLAND SP. Z O
11.2018 - 11.2019
- Video calls and e-mail correspondence with English and German speaking customers
- Checking the authenticity of identity documents (ID card, passport, driving license
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Education
BACHELOR DEGREE - undefined
University of Gdańsk
2020.07
Timeline
Junior Customer Service Representative
Arrow Electronics, Inc
07.2021 - 08.2022
SERVICE DESK ADMINISTRATOR
WIPRO IT SERVICES POLAND SP. Z O
08.2020 - 06.2021
JUNIOR SPECIALIST
CUSTOMER SERVICE/ TRANSCOM WOLDWIDE POLAND SP. Z O
11.2018 - 11.2019
Customer Service Representative
Arrow Electronics, Inc
01.2009 - 01.2022
BACHELOR DEGREE - undefined
University of Gdańsk
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