SOPHIE BUSIGARA
Summary
Finance graduate with strong background in process management and operational efficiency. Skilled in data entry, documentation, and compliance. Known for strong teamwork and adaptability in dynamic environments. Adept at problem-solving and maintaining high standards to achieve optimal results. Reliable and focused on delivering impactful outcomes.
Overview
6
6
years of professional experience
Work History
Client Processing representative
BNY
05.2024 - Current
- Streamlined the processing of shareholder transactions, ensuring accuracy and timely execution.
- Fostered strong relationships with financial advisors, promoting collaboration in support of client goals.
- Maintained comprehensive knowledge of company products and services to provide accurate information to shareholders.
Senior Customer Support Specialist
Majorel
04.2022 - 03.2024
- Enhanced customer satisfaction by resolving complex technical issues and providing exceptional support
- Streamlined support processes for increased efficiency and a faster response time to customer inquiries
- Mentored junior team members, fostering professional growth and development within the department
Business Internship
Busi Energy&Logistics Company
12.2018 - 04.2019
- Enhanced intern productivity by aiding with project coordination and providing ongoing support
- Streamlined office processes for improved efficiency and time management through regular organization and filing
- Participated in professional development opportunities to enhance skill set, contributing to overall intern growth and potential future employment prospects
Education
Bachelor's Degree - Finance
Poznan University of Economics And Business
Poznan, Poland07.2024
Skills
- Technical Expertise
- Self-motivation
- Time management
- Multitasking
- Team collaboration
- Problem solving
- Decision making
- Effective communication
- Fast Learner
- Computer Proficiency
- Deadline Management
- Microsoft Office
Languages
English
Proficient
C2
Swahili
Proficient
C2
Spanish
Elementary
A2
Timeline
Client Processing representative
BNY
05.2024 - Current
Senior Customer Support Specialist
Majorel
04.2022 - 03.2024
Business Internship
Busi Energy&Logistics Company
12.2018 - 04.2019
Bachelor's Degree - Finance
Poznan University of Economics And Business
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