Sorin Bogdan
Chisinau
Summary
Motivated IT technician with a strong foundation in troubleshooting software and hardware issues. Skilled in providing excellent customer service, quickly learning new technologies, and resolving technical problems. Committed to developing technical expertise and supporting organizational goals in an efficient, orderly manner that ensures smooth IT operations for staff.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Support Engineer
Stefanini
11.2024 - Current
- Provided remote IT support to Survitec users in 24/7 uptime environment.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Researched and identified solutions to technical problems.
- Created user accounts and assigned permissions.
- Diagnosed and troubleshot hardware, software and network issues.
- Implemented technical solutions to solve customer issues and increase satisfaction.
Translator and Interpreter
Polilingua
02.2022 - 09.2024
- Translated documents from English to Romanian, Russian, and vice versa.
- Applied audio quality control techniques to provide accurate transcripts from low quality audio.
- Translated website content from other languages to English.
- Reviewed, edited and proofread translated documents for accuracy.
- Interpreted spoken and written languages other than English and vice versa.
Education
Economy And Law
Academy of Economic Studies
ChisinauSkills
- Remote assistance
- Debugging
- Malfunction tracing
- Application installations
- Network troubleshooting
- Troubleshooting and Diagnostics
- System administration
- User account management
- Customer service
- Adaptability and continuous learning
Certification
IBM IT Support
EMEA - Support Engineer Learning Path
Microsoft Cloud Support Associate (in progress)
CompTIA A+ (in progress)
Languages
English
Full Professional
Romanian
Native or Bilingual
Russian
Native or Bilingual
Timeline
Support Engineer
Stefanini
11.2024 - Current
Translator and Interpreter
Polilingua
02.2022 - 09.2024
Economy And Law
Academy of Economic Studies