Soumia Abatourab

• Coordinated supply chain operations, ensuring efficient product flow from suppliers to distribution centers and stores.

• Analyzed logistics performance metrics and implemented improvements to optimize delivery times and costs.

• Managed relationships with suppliers and transport providers to ensure adherence to service agreements.

• Collaborated with cross-functional teams to resolve logistics issues and align with organizational goals.

• Utilized data analysis tools to identify trends and support decision-making in logistics strategies.

• Aligned procurement objectives with business needs through stakeholder collaboration
• Developed and managed a portfolio of qualified vendors to ensure a reliable supply chain
• Evaluated suppliers monthly, focusing on performance and delivery accuracy
• Sourced and scheduled raw materials to meet operational demands, including issuing RFQs to vendors
• Managed the supply chain from order placement to delivery using SAP ERP and EXCEL ensuring on-time fulfillment
• Forecasted demand with vendors to minimize lead times and prevent stock shortages
• Monitored inventory levels and placed purchase orders to maintain consistency
• Tracked orders and resolved issues to ensure timely deliveries
• Coordinated with vendors and stakeholders to maintain efficient deliveries
• Prioritized inbound shipments with the transportation department
• Managed purchase orders, invoices, and documentation
• Communicated order updates to customers and addressed delays
• Ensured accurate order entry and data verification
• Trained new hires on procurement processes and systems

• Developed strong relationships with clients, resulting in repeat business and positive feedback
• Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns
• Resolved customer complaints with empathy and patience, restoring client confidence in company
• Analyzed customer feedback data to identify areas for improvement and recommended appropriate solutions
• Researched and identified solutions to technical problems

• Ensure user-generated content complies with guidelines
• Apply and enforce platform policies accurately
• Mentor junior moderators and foster teamwork
• Escalate significant issues to management
• Work with policy, legal, and safety teams
• Handle urgent or sensitive content issues swiftly

• Assisted in troubleshooting technical issues and providing user support
• Helped maintain and update IT infrastructure and systems
• Participated in the installation and configuration of hardware and software

• Supported the sales team in customer interactions and product presentations
• Assisted in the preparation of sales reports and documentation

• Processed and managed administrative and financial documents
• Supported the team with daily operational tasks and client inquiries

• Managed email communications and utilized ServiceNow and Workday platforms for HR tasks
• Participated in payroll processing and maintained HR records and documentation
• Assisted in recruitment processes, including screening resumes and scheduling interviews