STACY NCUBE
Lublin
Summary
Driven professional with a proven track record in customer service and education at Newell Brands Inc. and Solid Beginnings. Excelled in managing high-stress situations and resolving conflicts with empathy, enhancing customer loyalty. Demonstrated exceptional problem-solving abilities and active listening, significantly improving student engagement and academic success. Skilled in critical thinking and fostering a caring environment.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Newell Brands Inc.
03.2019 - 08.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
English Teacher
Solid Beginnings
02.2016 - 12.2018
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Assessed student progress and provided feedback to improve performance and establish academic success.
- Improved classroom management by implementing consistent routines and clear expectations for behavior.
- Worked with other teachers to support struggling students and provide thorough help to rectify comprehension issues.
Education
Bachelor of Science - Nursing
Vincent Pol University
Lublin Poland07.2023
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Customer Service Representative
Newell Brands Inc.
03.2019 - 08.2023
English Teacher
Solid Beginnings
02.2016 - 12.2018
Bachelor of Science - Nursing
Vincent Pol University
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