STANLEY AMANAMA
Warsaw,Mazowieckie
Summary
Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
ME AGENT SERVICE ( Middle East Agent Service Rep)
Moneygram International Inc
02.2023 - Current
- Resolving transaction complaints for middle east based agents.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Streamlined internal processes for improved efficiency and productivity.
- Spearheaded training initiatives, equipping agents with essential skills to excel in their role.
- Managing approximately 13 to 55 incoming calls, emails and faxes per day from customers.
RAD (Resolution Assurance Dep. Analyst-Complaints)
Moneygram International Inc
06.2020 - 02.2023
- Demonstrated adaptability to changing project priorities, effectively managing workload while maintaining high-quality outcomes.
- Analyzed financial statements to identify discrepancies, irregularities and fraudulent activity.
- Fixed identified issues to increase productivity and boost workflows.
- Reviewed transactions and receipts to identify any suspicious activity.
- Managed approximately 30 to 40 incoming calls, emails and faxes per day from customers.
TRA (Transaction Resolution Assurance-Historical)
Moneygram International Inc
01.2020 - 06.2020
- Located and outlined clients transaction history upon request from sender or legally authorized person's
- Ensured accurate presentation of transaction history through strict adherence to company policy.
- Provided exceptional customer service, addressing client inquiries and concerns promptly and professionally.
- Conducted transaction historical research.
- Managed approximately 30 to 40 incoming calls, emails and faxes per day from customers.
CA ( Customer Advocate III)
Moneygram International Inc
09.2019 - 01.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Managed approximately 40 to 50 incoming calls, emails and faxes per day from customers.
Senior Customer Care Sales Representative
Teleperformance ( AT&T )
07.2019 - 09.2019
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Negotiated contracts to secure long-term business relationships and favorable pricing for clients.
- Recommended complementary purchases to customers, increasing revenue.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Managed approximately 40 to 50 incoming calls, emails and faxes per day from customers.
Senior Customer Service Representative
Teleperformance ( Adidas )
12.2018 - 07.2019
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Addressed escalated issues with diplomacy and tact while finding resolutions that satisfied both client's concerns and company interests.
- Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Managed approximately 40 to 50 incoming calls, emails and faxes per day from customers.
Customer Service Representative
Teleperformance ( Adidas )
10.2017 - 12.2018
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Responded to customer requests for products, services, and company information.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Managed approximately 40 to 50 incoming calls, emails and faxes per day from customers.
English Teacher
Regipio Language School
02.2017 - 10.2017
- Assisted struggling students through targeted interventions, leading to increased academic success.
- Developed and implemented variety of instructional strategies to meet diverse needs of students.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
- Established and maintained professional relationships with students, staff, parents and community members.
- Managed approximately 7 to 10 students per day.
Education
Bachelor of Arts - International Relations
Collegium Civitas
Warsaw, Poland09.2013
Diploma - Mass Communication
Federal Polytechnic Nasarawa
Nasarawa State11.2008
High School Diploma -
GOVERNMENT SECONDARY SCHOOL
Port-Harcourt10.2003
Skills
- Persuasive Speaking - I'm trained to convince clients to adhere to company policy
- Documenting information - I'm trained for data collecting and researching
- Problem-solving skills - As transaction complaints analyst I'm trained to find reasonable resolutions to clients inquiries
- Positive Attitude - Fast learner and open to new ideas and challenges
- Relationship Building
- Customer service abilities
- Organizational Skills
- Financial History Review
- Information documentation
- Stress Management
- Service support
- Attention to Detail
Timeline
ME AGENT SERVICE ( Middle East Agent Service Rep)
Moneygram International Inc
02.2023 - Current
RAD (Resolution Assurance Dep. Analyst-Complaints)
Moneygram International Inc
06.2020 - 02.2023
TRA (Transaction Resolution Assurance-Historical)
Moneygram International Inc
01.2020 - 06.2020
CA ( Customer Advocate III)
Moneygram International Inc
09.2019 - 01.2020
Senior Customer Care Sales Representative
Teleperformance ( AT&T )
07.2019 - 09.2019
Senior Customer Service Representative
Teleperformance ( Adidas )
12.2018 - 07.2019
Customer Service Representative
Teleperformance ( Adidas )
10.2017 - 12.2018
English Teacher
Regipio Language School
02.2017 - 10.2017
Bachelor of Arts - International Relations
Collegium Civitas
Diploma - Mass Communication
Federal Polytechnic Nasarawa
High School Diploma -
GOVERNMENT SECONDARY SCHOOL
Similar Profiles
SHELLEY BILLINGSSHELLEY BILLINGS
EXECUTIVE ASSISTANT TO CHIEF DIGITAL OFFICER at MoneyGram InternationalEXECUTIVE ASSISTANT TO CHIEF DIGITAL OFFICER at MoneyGram International
Claudia AnzanoClaudia Anzano
Technical Support Agent at MONEYGRAM INTERNATIONALTechnical Support Agent at MONEYGRAM INTERNATIONAL
Piotr JakubczykPiotr Jakubczyk
Head of Compliance Operations and Contact Center Oversight at MoneyGram InternationalHead of Compliance Operations and Contact Center Oversight at MoneyGram International
Hajiaga MahmudovHajiaga Mahmudov
Assistant Electronics Technician at AZSMART LLCAssistant Electronics Technician at AZSMART LLC
Andrei IliescuAndrei Iliescu
AI Data Strategy and Operations Lead at Invisible TechnologiesAI Data Strategy and Operations Lead at Invisible Technologies