Steeve Labourot
Kłodzko
Summary
Exceedingly thorough Process Analyst with 10 years modifying ongoing business processes to achieve superlative results. Skilled at designing and applying process changes to improve efficiency and reduce costs, without detrimentally impacting ongoing operations. Documented provider of enhancements that improve both output and worker satisfaction.
Overview
9
9
years of professional experience
Work History
Process Analyst Manager
JTI
08.2023 - Current
- Analyzed and documented company processes for executive leadership and suggested areas for improvement.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Increased efficiency and team performance by implementing actionable process improvements.
- Increased customer satisfaction by implementing improved processes that addressed service delivery issues.
- Reduced operational costs with thorough analysis of existing processes, recommending cost-effective changes.
Knowledge and Process Manager
Unit4 Polska Sp. z o.o.
01.2021 - 07.2023
- Designed guidelines, rules, and standards to achieve optimal behaviors
- Enhanced organizational efficiency through improved accessibility of collected information, elimination of redundancies in the knowledge-finding process, and effective organization of organizational knowledge.
- Consistently communicated project updates and progress to stakeholders, ensuring alignment with strategies and adjustments.
- Collaborated with cross-functional teams to identify areas of improvement, leading to increased efficiency across departments.
Product Management Support Services
Unit4 Polska Sp. z o.o.
09.2020 - 12.2020
- Worked closely with general managers and engineering executives to establish product strategy and priorities pertaining to core compute operations.
- Crafted innovative offerings that positioned the company as a leader in cloud management, driving business growth and success.
- Effectively prioritized feature requests based on customer feedback, market trends, and business impact.
Product Services Manager & Customer Support Team Leader
Unit4 Polska Sp. z o.o.
09.2015 - 08.2020
- Tracked progress of department and individual goals and objectives.
- Coached and developed a strong team, fostering strong working relationships with other departments.
- Introduced process improvements that led to faster resolution times for customer issues without sacrificing quality or attention to detail.
Education
Bachelor's Degree - Building Economics
University of Lyon
01.2002
Certificate Technician Superior - Building
University of Dijon
01.2001
Skills
- SharePoint Administrators certified (Koenig Solutions)
- ISTQB Foundation certified (Lloyd Roden)
- Strong ITIL knowledge (Daily use in ServiceNow)
- Lean Six Sigma Green Belt certified (Open Horizon)
- Project Management certified (Mannaz)
- People Management certified (Mannaz)
- Office 365 (Strong knowledge)
- Jira Software (Strong knowledge)
- ServiceNow (Strong knowledge)
- Unit4 ERP (Expert knowledge)
- SQL advanced understanding
- Solid written and verbal communicator
Languages
French
Native language
English
Proficient
C2
Polish
Intermediate
B1
Hobbies and Interests
Painting, Cooking, Travel, Rugby, Football, Fitness
Interests
Cooking
Painting
Rugby
Fitness
Travel
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
ServiceNow
U4 ERP
SAP
O365
FWI
RDC
CMD
MIRO
Mentimeter
Businessmap
Timeline
Process Analyst Manager
JTI
08.2023 - Current
Knowledge and Process Manager
Unit4 Polska Sp. z o.o.
01.2021 - 07.2023
Product Management Support Services
Unit4 Polska Sp. z o.o.
09.2020 - 12.2020
Product Services Manager & Customer Support Team Leader
Unit4 Polska Sp. z o.o.
09.2015 - 08.2020
Bachelor's Degree - Building Economics
University of Lyon
Certificate Technician Superior - Building
University of Dijon
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