Stephane Irutingabo Runyutu
Warsaw
Overview
8
8
years of professional experience
Work History
SAP ABAP Developer (Junior)
FRISTA RETAIL A.G
08.2023 - Current
- Junior ABAP Developer with a solid foundation in SAP technologies. Skilled in ABAP programming, data dictionary management, and report development within SAP environments.
- Server Migration and Hard-Coded Location Analysis
- Developed a systematic approach to locate and update server references, enhancing code maintainability and future scalability.
- Document processes, providing a valuable resource for future system updates and improvements.
Technical Support Specialist
Revolut LTD
07.2022 - 10.2023
- Handling the escalation cases in JIRA platform.
- Check the JIRA board, do pre-investigation on the issues, classify it accordingly and assign to a relevant team.
- Contact the person from that relevant team and stay in touch with the agent until the issue is resolved.
- Contact the partners and stay in touch with them until the issue is resolved.
- Collaborating with other teams globally.
- Monitoring all critical service metrics and immediately reacting in case of an incident
- Monitoring Company backend/frontend/mobile applications to prevent from incoming incidents
IT Service Desk 1st Line
FRISTA RETAIL A.G
06.2021 - 07.2022
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; weekend, and holiday shifts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
IT Technical Support
COMECA
05.2016 - 04.2017
- Assisted company employees in solving issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Translated complex technical issues into digestible language for non-technical users.
Education
Bachelor of Science - Computer Science
Vistula University
Warsaw,Poland09.2025
High School Diploma -
Nu-Vision High School
Kigali,Rwanda11.2019
Skills
- Flexible and Adaptable
- Collaboration
- Conflict Resolution
- Microsoft Office
- Excellent work ethic
- Good listening skills
- Programming(Python,C,C,Java,ABAP)
- SQL
- ServiceNow
- Jira
- Zendesk
- Excellent work ethic
- Good listening skills
- Excellent work ethic
- Good listening skills
Languages
English
Advanced (C1)
French
Advanced (C1)
Timeline
SAP ABAP Developer (Junior)
FRISTA RETAIL A.G
08.2023 - Current
Technical Support Specialist
Revolut LTD
07.2022 - 10.2023
IT Service Desk 1st Line
FRISTA RETAIL A.G
06.2021 - 07.2022
IT Technical Support
COMECA
05.2016 - 04.2017
Bachelor of Science - Computer Science
Vistula University
High School Diploma -
Nu-Vision High School
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