Katarzyna Sekman
Krakow
Summary
Proven track record in enhancing software quality and customer satisfaction at SABRE, leveraging skills in JIRA management and problem-solving. Excelled in multitasking across roles, from Software Quality Engineer to Product Owner, driving improvements and efficient bug resolution. Achieved significant milestones in team collaboration and user acceptance testing, ensuring high-quality product delivery and service excellence.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Software Quality Engineer
SABRE
04.2008 - Current
- Developed inspection plans based on design specifications, ensuring all critical dimensions and performance criteria were verified throughout the manufacturing process.
- Improved customer satisfaction levels with timely resolution of non-conformance issues and effective corrective actions.
- Contributed to root cause analysis to determine core reason for failures and errors.
Product Owner
SABRE
09.2016 - 04.2018
- Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
- Collaborated with engineering teams on technical feasibility assessments, resulting in realistic scope definition for projects.
- Owned and prioritized product backlog.
- Collaborated with cross-functional teams to develop high-quality products that met customer needs.
- Analyzed customer feedback to identify areas for improvement.
Support Analyst
SABRE
09.2010 - 09.2016
- Provide high quality pricing and shopping support on GDS and Web Services inquiries initiated by global customers including airlines, both hosted and not hosted, Sabre Help Desks, online agencies, and Joint Ventures.
- Improved customer satisfaction by promptly addressing and resolving support issues.
- Trained new support analysts, contributing to the overall growth and success of the team.
- Collaborated with cross-functional teams to implement solutions that enhanced system performance.
- Managed multiple projects simultaneously, ensuring timely completion within scope and budget constraints.
- Monitored helpdesk and responded to incoming tickets to address support needs.
- Increased efficiency of problem-solving by implementing automated diagnostics tools for common issues.
- Managed service follow-up communications, confirming satisfactory resolution of customers' service requests via email and phone.
Travel Agent
CST Travel
11.2009 - 08.2010
- Planning and booking flights, accommodations, insurance and other travel services
- Advised clients on best practices for international travel such as visa requirements passport processing procedures.
- Promoted dedicated customer service and support by promptly resolving customer complaints.
Business Travel Consultant
American Express Poland
04.2008 - 10.2009
- Making and confirming reservations for passengers on scheduled airline flights, arranging reservations and routing for passengers using timetables, airline manuals, reference guides and tariff book ( IATA resolution )
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Reduced client travel costs by identifying alternative routes and recommending cost-effective options.
Business Travel Agent - Team Lead
Carlson Wagonlit Travel
02.2006 - 03.2008
- Set up flights, hotels, and ground transportation for individuals and groups.
- Reached out to airlines, hotels, rental car companies and other services to proactively resolve issues.
- Educated clients on travel policies and procedures, ensuring adherence to corporate guidelines and budgetary constraints.
Travel Agent
B.T. BARBARA Travel Agency
03.2004 - 12.2005
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Travel Agent
ORBIS Travel
08.2002 - 05.2003
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
Assistant Director
Hotel MAG
06.2001 - 08.2002
- Facilitated open lines of communication between staff members across various departments for smooth collaboration.
- Coordinated events and conferences
Education
Master - International Tourism
Andrzej Frycz Modrzewski Krakow University
Krakow, Poland06.2008
Skills
- JIRA management
- Manual Testing
- User Acceptance Testing
- Problem-Solving
- Attention to Detail
- Multitasking
- Team Collaboration
- Bug Tracking and Resolution
- Manual test case preparation
- Defect Tracking and Reporting
Certification
- ISTQB Foundation level
- Tariff Course, LOT
- SABRE Reservation Ticketing, Hotel and Car Reservation
- WORLDSPAN - reservation and ticketing
- AMADEUS Advanced, Hotels/Cars
Languages
Polish
Native language
English
Upper intermediate
B2
Italian
Beginner
A1
Timeline
Product Owner
SABRE
09.2016 - 04.2018
Support Analyst
SABRE
09.2010 - 09.2016
Travel Agent
CST Travel
11.2009 - 08.2010
Software Quality Engineer
SABRE
04.2008 - Current
Business Travel Consultant
American Express Poland
04.2008 - 10.2009
Business Travel Agent - Team Lead
Carlson Wagonlit Travel
02.2006 - 03.2008
Travel Agent
B.T. BARBARA Travel Agency
03.2004 - 12.2005
Travel Agent
ORBIS Travel
08.2002 - 05.2003
Assistant Director
Hotel MAG
06.2001 - 08.2002
Master - International Tourism
Andrzej Frycz Modrzewski Krakow University
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