Subhranil Dey
Kielce
Summary
Thank you for considering my application for this customer service position.
I am highly motivated, passionate, energetic and commercially-focused team worker who understands how paramount excellent customer service is to the success of a business.
In recent years, I have developed excellent communication and interpersonal skills, which means I will consistently be a positive role model for your products, services and brand.
I am a high-achiever. In addition to attaining excellent academic grades, I was regularly praised by my manager in my previous role for my flexibility, loyalty and commitment to continuous improvement and development.
If you hire me, I will ensure how I serve your customers positively impacts company reviews and sales, and protects your hard-earned reputation in this competitive industry.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Volunteer
GREEN ECONOMY & TRANSITION SOCIETY : UGHS
04.2022 - 03.2023
- Participated & lead people understand & believe the importance of Battery Electric Vehicles & green energy in society.
- Given public speeches & represented the organization solving critical public-queries and problems.
- Used data analytics and tools like Excel, SAP, Microsoft Office Suite, Google Workspace to command a data-driven solution.
- As a result, the BEV sales increased 78% in 2022 in the locality whereas CEV (fossil fuel cars) sales dropped 39%.
- We were awarded with distinction, by the local ministry, for this remarkable success.
Teacher's Assistant
UTT. GOVERNMENT HIGH SCHOOL
04.2022 - 05.2022
- Oversaw students in classrooms and corridors to monitor, enforce rules, and support lead teacher.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Supported classroom maintenance and upkeep, organizing books and materials.
- Graded assignments and reported individual progress to teacher.
Tutor
ASPIRATION CLASSES KOLKATA
05.2021 - 11.2021
- Supported students with helpful study habits and exam strategies.
- Enabled underachieving students to reach target attainment levels by providing individualized coaching and activities.
- Conducted regular evaluations of curriculum materials, making recommendations for updates or revisions as needed to maintain relevance in today''s rapidly changing world.
- Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
Education
INTERNATIONAL BACCALAUREATE (UK) - Foreign Language Studies & Applications
UTT GOVTERNMENT HIGHER SECONDARY SCHOOL
Kolkata, India05.2023
Skills
- Emotional Awareness
- Communication
- Commercially-focused
- Problem Solving
- Loyal
- Energetic
- Team-work
- Sales Expertise
- Microsoft Office Suite
- Google Workspace
- Professional Telephone Demeanor
- Customer Relations
Languages
Bengali
Native language
English
Proficient
C2
Certification
IELTS CERTIFICATE (issued by BRITISH COUNCIL)
Timeline
Volunteer
GREEN ECONOMY & TRANSITION SOCIETY : UGHS
04.2022 - 03.2023
Teacher's Assistant
UTT. GOVERNMENT HIGH SCHOOL
04.2022 - 05.2022
Tutor
ASPIRATION CLASSES KOLKATA
05.2021 - 11.2021
INTERNATIONAL BACCALAUREATE (UK) - Foreign Language Studies & Applications
UTT GOVTERNMENT HIGHER SECONDARY SCHOOL
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